About Us
Career Bridge operates structured readiness pathways designed to address barriers to workforce participation and capability development. Our focus is on contribution, evidence, and responsible progression.
Job Description
This is a remote position.
Job Title:
Customer Success Associate
Type:
Fixed-term contract (3 months, with potential renewal)
Location:
Remote, Nigeria-based
Compensation:
₦75,000/month + post-contract upgrade pathway
Reports to:
Head of Operations
About the role
You will be the first point of contact for Career Bridge Foundation's learners and partners. This includes Sheffield Hallam University students completing simulations from July 2026, mentees on our coaching waitlist, and general inquiries from prospective candidates. You will handle questions, troubleshoot issues, escalate where needed, and maintain a clean record of every interaction.
We are recruiting two Customer Success Associates to ensure time-zone coverage and redundancy during the Sheffield Hallam launch.
What you'll do
Respond to learner and partner inquiries via email, chat, and ticketing system within agreed SLAs
Troubleshoot common issues (login problems, simulation submission queries, certificate access)
Escalate complex issues to the Head of Operations or relevant team member
Maintain a knowledge base of common questions and responses
Contribute to a target of 95% inquiries responded to within 24 hours
Support onboarding of new learners during the Sheffield Hallam July intake
Submit:
Your CV
A brief cover note (no more than 200 words) describing a difficult customer situation you handled well and what you learned from it.
Requirements
1+ years of customer service, customer success, or similar experience
Excellent written English with a warm, professional, helpful tone
Strong problem-solving instinct; you enjoy unblocking people
Comfortable with ticketing systems, knowledge base tools, and basic technical troubleshooting
Patient and resilient; you can handle frustrated users without losing composure
Self-directed and reliable
Benefits
Paid contract experience in customer success at a CIC scaling globally
Direct mentorship from the Head of Operations
Career Bridge Customer Success Associate credential on completion
Genuine pathway to a Customer Success Lead role for strong performers