Customer Success (Intern) - Lagos

About Us FlexiSAF Edusoft Limited is an indigenous company whose vision is to transform education in Nigeria and Africa at large by using technology. FlexiSAF currently has 500 schools as customers and it also has a staff strength of more than 100. Before registering FlexiSAF EduSoft Limited in 2012, the business was operated under FlexiSAF Tech. Solutions Ltd. since 2008. Job Description At FlexiSAF, we understand that traditional B2B sales tactics don't really work. Over the years, we have built a successful business by focusing on valuable products and focus on customer satisfaction. We believe that there is an opportunity to more proactively engage with our customers through targeted, value-added engagements that will lead to higher conversions and incremental bookings throughout the customer lifecycle. Our goal is to provide the BEST teaching and learning experiences to educators, students, and parents. As we continue to grow, we understand we need to engage more customers to solve their needs efficiently and professionally. As a Customer Success Intern at FlexiSAF, you’ll play an important role in building our customer pipeline and helping potential clients see the value in our solutions. By connecting with prospects, identifying opportunities, and supporting our sales efforts, you’ll contribute to meaningful results. If you're passionate about understanding customer needs and providing solutions, this could be the perfect role for you. We're looking for someone who thrives on problem-solving and building positive relationships. Job responsibilities ​ Support Day-to-Day Customer Tier 1 Ticket Queries : Assist in handling customer support tickets via ticketing tools (Zohodesk/Freshdesk), ensuring timely responses and issue resolution. Build and Maintain Effective Relationships : Establish strong, positive relationships with key client contacts to provide excellent customer service. Knowledge of Client Business Issues : Learn about client business challenges and how Flexisaf services can help solve them. Liaise with Other Teams : Collaborate with other internal teams to address and resolve client queries and business challenges. Monitor and Escalate Inquiries : Track the progress of customer inquiries and escalate unresolved issues to ensure timely resolution. Contribute to internal documentation and assist teammates in understanding and handling technical/relationship issues professionally. This is a paid internship with a monthly allowance range of N50,000k to N70,000k. It is also a hybrid engagement with both remote and onsite conditions. ​ Important Information Please note that once the recruitment team has received the right number of applications, this process will close. Interested candidates are therefore advised to apply as soon as possible. Requirements First degree in Computer Science or any relevant discipline; MUST have completed the mandatory National Youth Service (NYSC) as at date of application. 0-1 year of experience in customer-facing preferably in the SaaS Products industry. A passion for solving problems, especially technical ones, and delivering excellent service. Great communication skills, especially when responding to customer emails and inquiries. Strong communication and presentation skills A problem-solving mindset and the ability to troubleshoot technical issues under pressure. Proficiency with MS Office tools (Excel, Word, PowerPoint). A proactive attitude, always looking for ways to improve processes and deliver even better customer experiences. A desire to learn and grow in customer support and success roles. Benefits Conducive & modern working environment Daily lunch and regular team activities. A supportive and collaborative internal culture. Training and professional development budget to help advance your career. Diverse, smart, and talented co-workers. A collaborative, fun work environment where laughing and learning go together. Fun days involving games, outdoor activities, and so on. Well-stocked kitchen with snacks, drinks, and ‘beverages’.