Customer Success Associate

Knit builds the finance platform South African schools use to run admissions, fee collection, exemptions and school accounting. We work with independent and public schools across Johannesburg, Durban, Cape Town and East London, and we are growing quickly.

Our schools sign up because they want fees collected on time and fewer hours lost to spreadsheets. The moment that matters most is the first few weeks after a school signs, when we move their fee book across, connect their payments and get their team working on Knit. That is the job we are hiring for.

What you will do

• Take each newly signed school from agreement to live and paying, and own that timeline end to end.


• Work with bursars and finance teams to move fee books, debtor lists and fee schedules onto Knit.


• Get schools set up on debit order and payment links, and make sure the first invoices go out correctly.


• Chase every open step, with the school, with parents and with our own engineers, so nothing stalls.


• Be the person a bursar calls when something is unclear, and fix it or get it fixed.


• Tell us where schools get stuck, so we can improve the product and the process.

Who we are looking for

We are looking for someone with 0 to 3 years of experience who brings structure, solves problems and manages projects well. You do not need customer success experience, and a background in school finance, accounting or administration is a plus.

• Structure: you bring order to messy situations, keep clear records and work to a plan.


• Problem solving: when something breaks or does not add up, you find out why and fix it.


• Project management: you can run several onboardings at once, track every open item and deliver on time.


• You communicate clearly and confidently with bursars, business managers and principals.

Why join us

This is an early role at a small, ambitious company. You will work directly with the founders, and the process you build will become how Knit onboards every school. As we grow, this role can grow into leading our customer success team.

The role is based in Johannesburg, with a mix of office days, remote days and visits to schools.