Jeeves is the stablecoin-native banking platform for global enterprises. Thousands of companies across 35 countries run their corporate cards, payments, treasury and spend on one platform, with more than $5B in annualized volume, payouts to 190 countries, and one of the fastest-growing stablecoin payment networks in the world. BMW, H&M, Lululemon, Burger King, Kavak and XP are among them, and more than 80% of customers use multiple Jeeves products.
We chose hard problems on purpose.
We hire for one thing: relentlessness. A strong motor that keeps going when the problem has no playbook. You'll know in your first week if Jeeves is right for you. For the right people, it's the steepest learning curve of your career.
Jeeves has raised more than $400 million in equity funding from Andreessen Horowitz, Y Combinator, CRV, Coinbase Ventures, GIC, AllianceBernstein, CoinFund and others.
If you want to rebuild how money moves across borders, come build it with us.
We are in need of a motivated Customer Success Associate to support the global CS Team in providing best in class Customer Support to Jeeves clients. This role will be hands-on, and strategic and will serve as the key point person for establishing and maintaining strong relationships, driving adoption, retention and growth. As a remote-first, global organization Jeeves is committed to building a team as diverse as the companies we serve.
Location: This role is based out in Sao Paulo, Brazil and as a hybrid opportunity, is required to come into our office location on a flexible schedule.
Customer Success Associate
Job Responsibilities:
Provide Best in Class Support to our global portfolio
Dedication to improving the customer experience, being the voice of the customer internally, and retaining as many customers as possible
Manage and raise tickets with usage of Zendesk, Hubspot, Linear
Incentive Spend increase to existing companies (Portfolio management)
Document processes and improvements to the internal team
Requirements:
2+ years of experience in support roles
Mandatory - fluent in Portuguese and English, Spanish is a plus
Preferable experience in Zendesk Platform /Hubspot
Advanced communication skills (written and spoken)
Curious about the details on how the business operates
Self-starter, proactive and highly motivated
Team player and very hands on
Agile and able to pivot quickly with the changing environment
