Customer Success Consultant

Location: Home or office-based, with UK travel required
Employment Type: Permanent, Full Time or Part Time
Salary: Circa £35,000 per annum, depending on experience, plus our 20% annual bonus scheme

Shape how some of the UK's best-known brands use location technology

We're looking for an enthusiastic and technically confident Customer Success Consultant to join our Pre-Sales team at Esri UK, supporting customers across a diverse range of commercial industries.

This is an exciting opportunity for someone who enjoys working with GIS technology, solving problems and helping organisations understand how location intelligence can make a real difference to their business.

You'll work with customers across sectors including retail, real estate, insurance, not-for-profit, natural resources and more, helping them discover how Esri technology can solve real-world challenges and create value.

Working as part of our friendly and supportive Pre-Sales team, you'll collaborate closely with colleagues across Sales and Professional Services, gaining exposure to a wide variety of organisations, projects and technologies.

We're keen to hear from people who have experience working with ArcGIS technology, strong communication skills and a genuine interest in helping customers succeed.

What you'll be doing:

• Providing technical guidance and delivering engaging demonstrations of ArcGIS software, data and solutions to prospective and existing customers.

• Working closely with Account Managers to understand customer requirements and identify how Esri technology can help solve their business challenges.

• Supporting the development of new business opportunities by demonstrating the value and capabilities of ArcGIS.

• Helping existing customers get the most from their investment in Esri technology, identifying opportunities to deliver further value.

• Developing compelling technical demonstrations and solutions tailored to different commercial industries and customer needs.

• Supporting marketing campaigns, webinars, conferences and industry events, showcasing the benefits of GIS and location intelligence.

• Building strong relationships with customers and colleagues across Sales, Pre-Sales and Professional Services.

• Sharing your technical knowledge and expertise with colleagues, including supporting and mentoring graduates and those developing their Pre-Sales skills.

• Keeping up to date with developments in ArcGIS technology, industry trends and emerging opportunities.

This would be a great career move if you…

• Have a strong working knowledge of Esri's ArcGIS technology, including products such as ArcGIS Pro, ArcGIS Online and ArcGIS Enterprise.

• Understand how GIS and location intelligence can be applied to solve real-world business problems.

• Enjoy working with people and feel confident communicating with customers, both technically and commercially.

• Have excellent communication and presentation skills, with the ability to explain technical concepts clearly to different audiences.

• Are curious, analytical and enjoy finding creative solutions to challenges.

• Have a genuine interest in understanding customer needs and helping organisations achieve their goals.

• Can build positive working relationships and enjoy collaborating with colleagues across different teams.

• Are organised, proactive and comfortable managing multiple priorities.

• Have an interest in commercial industries and how geospatial technology can support business decisions.

• Are enthusiastic about developing your technical knowledge and sharing your expertise with others.

• Are happy to travel across the UK, including occasional overnight stays.

Previous experience in a customer-facing technical, GIS consulting or Pre-Sales role would be beneficial, as would knowledge of the commercial sectors we support.

Experience with ArcGIS web applications, mobile applications, extensions and supporting datasets, including Living Atlas, would also be valuable.

Why join us?

At Esri UK, you'll be part of a growing, ambitious company where people are encouraged to share ideas, develop their careers and make a real difference.

We pride ourselves on our friendly, collaborative and supportive culture, where you'll work alongside knowledgeable colleagues who are passionate about GIS technology and helping customers succeed.

This is a fantastic opportunity to develop your technical and commercial skills, work with some of the UK's best-known organisations and explore how location intelligence is transforming different industries.

Alongside a competitive salary, we offer a great range of benefits, including:

• Annual bonus scheme

• 25 days' annual leave plus bank holidays and additional company closure days (pro rata for part-time employees)

• Company pension scheme with a 6% employer contribution

• Private healthcare

• Monthly wellbeing contribution

• Enhanced family-friendly policies

• Two paid volunteering days each year

• Cycle to Work scheme

• Opportunities for ongoing learning, development and career progression

• Flexible working arrangement

Who are we?

Esri UK is a leading provider of Geographic Information Systems (GIS) and location intelligence technology.

Our technology helps organisations understand the world around them, make better decisions and tackle some of society's biggest challenges. From supporting emergency services and protecting the environment to helping businesses plan for the future, our solutions make a real difference.

We're proud of our people and the culture we've built. We believe in working collaboratively, sharing knowledge and supporting one another to achieve great things.

Interested? We'd love to hear from you!

If you're passionate about GIS technology, enjoy working with customers and want to help organisations unlock the full potential of location intelligence, we'd love to receive your application.

Please apply through our Esri UK Careers website.

Application deadline: 25th November 2026

Esri UK is committed to creating an inclusive workplace where everyone feels welcome, valued and supported. We encourage applications from people of all backgrounds and experiences.

No recruitment agencies, please.