Customer Success Coordinator & Analyst

About the Role:

Eaton’s Energy Transition Customer Success team is seeking an Energy Transition Customer Success Coordinator & Analyst. This role will serve as a central point of coordination and analysis for Energy Transition projects, supporting commissioning execution while providing visibility into lead times, sales pipeline, backlog, order fulfillment, and project performance.

The successful candidate will work cross-functionally with customers, field sales, project management, supply chain, order management, logistics, service partners, and internal and external suppliers. The role will ensure that sites are prepared, schedules and resources are aligned, risks are identified early, and projects are completed successfully.

This position is ideal for a highly organized, customer-focused professional who can manage multiple projects while turning complex operational and commercial data into clear, actionable business insights.

What you’ll do:

Project and Commissioning Coordination
• Coordinate commissioning activities from order entry through project completion, including intake, site-readiness validation, scheduling, status tracking, issue resolution, and closeout.
• Establish and maintain clear communication with internal and external stakeholders, including customers, sales, project managers, solutions architects, order management teams, logistics, suppliers, field service teams, and commissioning partners.
• Confirm all required documentation and site-readiness information are complete, accurate, and submitted within established lead times.
• Coordinate installation and commissioning schedules, customer contacts, site access, equipment availability, and service-provider resources to support successful execution.
• Maintain a centralized view of project milestones, dependencies, risks, open actions, and customer commitments; provide timely status updates and escalate concerns when needed. .
• Lead cross-functional meetings to align stakeholders, resolve scheduling or readiness gaps, and document owners and due dates for follow-up actions.
• Partner with order management and logistics teams to confirm equipment shipment, receipt, and condition before commissioning resources are dispatched.
• Support resolution of commissioning-related issues by connecting the appropriate technical, commercial, logistics, and service resources and maintaining ownership through closure.
• Ensure commissioning records, completion documentation, customer acceptance, and lessons learned are captured in the appropriate systems.
• Develop and maintain standard work, process documentation, reporting, and training materials that support scalable commissioning coordination.
• Manage a high volume of concurrent projects while balancing customer need dates, business priorities, and resource constraints.

Analyst
• Monitor and analyze product, order, installation, and commissioning lead times, sales pipeline, backlog, and order execution across the Energy Transition portfolio.
• Develop and maintain reports and dashboards that provide visibility into lead-time performance, pipeline health, backlog status, customer need dates, fulfillment progress, and key trends or exceptions.
• Identify bottlenecks, supply constraints, order holds, scheduling gaps, aging backlog, and other risks that could impact customer commitments, project execution, revenue realization, or forecast reliability.
• Analyze opportunity progression, anticipated order timing, conversion trends, and projected demand to support resource, capacity, and operational planning.
• Identify orders, projects, and opportunities at risk and provide timely visibility into potential impacts to customer delivery expectations, backlog conversion, and business performance.
• Partner cross-functionally with Sales, Customer Success, Order Management, Supply Chain, Logistics, Operations, Service, and Project Management to coordinate mitigation plans and drive issues through resolution.
• Compare pipeline, backlog, available resources, and operational constraints to identify risks and opportunities and improve planning accuracy.
• Track critical customer commitments, dependencies, and open actions through resolution.
• Develop actionable insights and concise summaries for operating reviews and leadership discussions, enabling stakeholders to prioritize activities based on customer impact, project readiness, revenue potential, and operational risk.
• Recommend and support process improvements that increase delivery predictability, improve backlog conversion, strengthen forecast accuracy, and enhance overall execution.

Qualifications:

Required Qualifications
• Bachelor’s degree from an accredited institution.
• Minimum of 5 years of experience in project coordination, business or operations analysis, customer service, order management, supply chain, field service coordination, or a related operational function.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
• No relocation is offered. Candidates must reside within a 50-mile radius of Arden, NC, Peachtree City, GA, or Cherrington, PA. Active-Duty Military candidates are exempt from this geographical limitation.

Preferred Qualifications
• Experience coordinating commissioning, installation, field service, site-readiness, or related project activities.
• Experience supporting electrical equipment, EV charging infrastructure, microgrids, energy storage, renewables, or other Energy Transition solutions.
• Knowledge of electrical distribution products, project lifecycles, sales pipeline management, forecasting, backlog management, order fulfillment, and supply chain operations.
• Experience using SAP, Salesforce, VISTA, Power BI, Tableau, or comparable order management, CRM, project management, and reporting tools.
• Advanced proficiency with Microsoft Excel and proficiency with Microsoft Office applications, including Outlook, PowerPoint, and Teams.
• Strong analytical and problem-solving skills with experience analyzing business and operational data, identifying trends and risks, and translating findings into actionable insights.
• Experience developing reports, dashboards, data visualizations, or automated reporting to communicate performance and key business metrics to stakeholders.
• Strong organizational and prioritization skills with the ability to manage multiple complex projects, customer commitments, and competing priorities in a high-volume environment.
• Experience working cross-functionally with internal teams and external service partners, contractors, suppliers, or other third parties.
• Strong written and verbal communication skills with the ability to communicate operational issues, risks, recommendations, and business insights to stakeholders and leadership.

Skills:

• Customer Focus: Strong commitment to understanding customer needs, managing expectations, and delivering a positive customer experience.
• Communication: Excellent written, verbal, presentation, and interpersonal communication skills, with the ability to translate complex technical, commercial, operational, and analytical information into clear, actionable messages.
• Cross-Functional Leadership: Proven ability to influence, coordinate, and drive actions across teams and external partners without direct authority.
• Ownership & Accountability: Strong sense of ownership, follow-through, and accountability for commitments, actions, and issue resolution.
• Analytical Thinking: Ability to analyze data, identify trends, exceptions, root causes, risks, and opportunities, and translate findings into actionable business insights.
• Problem Solving & Risk Management: Ability to proactively identify risks, evaluate alternatives, resolve issues, manage conflict, and escalate effectively when necessary.
• Organization & Prioritization: Exceptional organizational, attention-to-detail, and project-tracking skills with the ability to manage multiple priorities and dependencies.
• Stakeholder Management: Strong professional judgment and diplomacy when balancing customer expectations, service-provider commitments, project requirements, and internal business priorities.
• Executive Communication: Ability to synthesize complex information and communicate key risks, trends, recommendations, and decisions concisely to leadership and cross-functional stakeholders.
• Continuous Improvement: Demonstrated commitment to safety, quality, integrity, inclusion, continuous improvement, and operational excellence.

Measures of Success
Success in this role may be demonstrated through:
• Improved visibility into lead times, pipeline, backlog, and project status.
• More accurate and timely operational reporting.
• Earlier identification and mitigation of delivery and commissioning risks.
• Reduced backlog aging and fewer avoidable execution delays.
• Improved coordination of site-readiness and commissioning activities.
• Consistent communication of risks, priorities, owners, and due dates.
• Increased delivery predictability and customer confidence.
• Actionable insights that support Energy Transition growth and operational decision making.