Customer Success Engineer

Peerless is looking for a Customer Success Engineer to act as a technical partner for customers, ensuring successful product implementation, adoption, and troubleshooting to maximize value. Someone who can blend customer service with technical expertise to manage onboarding, resolve technical issues, provide training, and act as a bridge between users and internal engineering teams. This job will be hybrid, but the employee will be required to come to Dayton Ohio, at least 1x a month, so we are looking for someone located in the greater Dayton area. You must be a US citizen, and be able to be cleared for a Top Secret clearance.

Primary Duties:

• Diagnose complex technical issues and act as an escalation point for support teams.

• Educate customers on best practices, new features, and optimization strategies

• Act as the voice of the customer, relaying feedback to product and engineering teams to improve the user experience.

• Build strong, trust-based relationships with clients to drive long-term loyalty and satisfaction

  Typical daily activities would include:

  • Conducting product demos for users or stakeholders.

  • Analyzing logs to troubleshoot API failures

  • Meeting with customers to review usage data and success metrics.

  • Documenting product bugs and feature requests for developers

Required Qualifications

• Must be a US citizen with the ability to get a top secret clearance

• 3-5+ years of experience in technical support, sales engineering, or account management role