Customer Success Executive

Customer Success Executive Job Title: Customer Success Executive Location: Remote, Philippines Job Type: Full-Time Experience Required: 2 to 5 years Eligibility: Male/Female both can apply Role Description We are hiring a Customer Success Executive to manage post-sales customer relationships, support account health, drive user adoption, and ensure customers receive value from the company's products or services. This role requires strong communication, relationship management, and a proactive service mindset. You will work closely with customers to understand needs, resolve concerns, support renewals or retention efforts, and coordinate internally to deliver a strong customer experience. This role is ideal for someone who is professional, people-oriented, and comfortable working with clients in a remote environment. Key Responsibilities Manage ongoing customer relationships after onboarding Support adoption, engagement, and account health Identify customer issues and coordinate internal solutions Conduct follow-ups, check-ins, and service reviews Track customer feedback and support improvement actions Maintain customer records and success metrics Help improve retention and satisfaction Required Skills Customer relationship management Strong English communication Problem solving Account coordination Professionalism CRM familiarity Time management Service mindset