Customer Success Intern (Part-Time)

We are looking for a motivated and enthusiastic Customer Success Intern currently enrolled in a degree program to support our customer success efforts.

We are looking for a motivated and enthusiastic Customer Success Intern currently enrolled in a degree program to support our customer success efforts. This internship offers hands-on experience building and maintaining relationships with our Shopify app users and project clients. You'll proactively engage with customers, offer assistance, gather feedback, and support new project onboarding. If you’re a strong communicator interested in gaining valuable experience in customer success, we'd love to have you on our team!

Responsibilities:

• Engage with new app users after they download our Shopify apps, ensuring they have a positive onboarding experience.
• Maintain relationships with existing customers to ensure satisfaction and maximize their experience with our products and services.
• Support follow-up with potential project clients by guiding them through the onboarding process and addressing questions.
• Collect and track customer feedback to identify opportunities for improvement.
• Collaborate with internal teams to report insights and contribute to service enhancement initiatives.

Requirements:

• Currently enrolled as an active student in an accredited college or university.
• Excellent written and verbal communication skills.
• Comfortable making calls and interacting with customers.
• Strong organizational skills and attention to detail.
• Legally authorized to work in the U.S.
• Located near Seattle, WA, is a plus for occasional in-person meetings.

Preferred Qualifications:

• Interest or coursework in business, marketing, software development, or related fields.
• Familiarity with e-commerce or Shopify.
• Previous customer service or customer engagement experience.

Benefits:

• Flexible remote work schedule designed around your studies.
• Valuable real-world experience in customer success and account management.
• Opportunity for mentorship and career development within a growing company.
• Competitive compensation.

About Us:

Pasilobus is a technology company specializing in e-commerce solutions, offering Shopify apps and custom development services to online retailers. We pride ourselves on delivering innovative solutions and maintaining strong relationships with our customers.

pasilobus.com