Customer Success Lead

About Rabot At Rabot, we're revolutionizing fulfillment with Vision AI. We empower brands and 3PLs to achieve 100% order accuracy, slash costs, and boost productivity by 25%. Backed by top Bay Area VCs and advised by industry giants, we work with Fortune 100 companies and SMBs alike. Join us in transforming the future of fulfillment! Role Overview Position: Customer Success Manager Location: US Remote Experience: 5+ years in Customer Success, Support, or Sales Key Responsibilities Act as the primary point of contact for customers, ensuring their satisfaction and success Guide new customers through the onboarding process, ensuring effective product usage Identify and execute upsell and cross-sell opportunities that align with customer needs Track and manage customer renewals to maintain and grow our customer base Gather and analyze customer feedback to improve our services and identify growth opportunities Collaborate with sales and product teams to enhance the customer experience Willing to travel and participate in system installations. Ideal Candidate Proven experience in Customer Success, Support, or Sales roles Strong communication and relationship-building skills Analytical mindset with the ability to identify upsell opportunities High emotional intelligence and empathy Proficiency with CRM software and willingness to learn new systems Passion for technology and interest in the supply chain/fulfillment industry What We Offer Competitive salary and performance-based bonuses Comprehensive health benefits Stock options for long-term growth potential Professional development opportunities Chance to make a significant impact in a high-growth startup