Customer Success Manager

About Speakable Speakable is an AI-powered platform that helps K–12 language teachers give students meaningful speaking practice and instant feedback. We work with teachers and school districts across the U.S. to make language learning more engaging, effective, and scalable. We're a small, mission-driven team of educators, developers, and designers building tools that empower teachers and help students grow. Our customers love us, and we’re growing fast. Now, we’re looking for a Bogotá-based Customer Success Manager to join our team and help our school and district partners succeed with Speakable. What You’ll Do As the first Customer Success Manager (CSM) based in Colombia, you’ll play a key role in onboarding, supporting, and growing our customer relationships. You’ll work closely with our U.S.-based sales and product teams and report directly to the CEO. Your responsibilities will include: Onboarding & Training : Lead virtual onboarding sessions for teachers and school admins. Make sure every new customer has a smooth and confident start. Ongoing Support : Provide personalized support to customers throughout the school year. Help troubleshoot, answer questions, and guide them to get the most out of the platform. Relationship Management : Build strong, trusted relationships with district coordinators and school leaders. Proactively check in and make sure they’re on track to meet their goals. Product Feedback : Gather insights from customers and share them with the product team to help us improve and prioritize. Renewals & Growth : Monitor license usage, flag at-risk accounts, and collaborate with the sales team to support renewals and expansions. You Might Be a Good Fit If You... Speak excellent English and are comfortable working with U.S.-based customers Have 2+ years of experience in customer success, account management, or teacher support Are highly organized and reliable—especially with follow-ups and managing details Enjoy helping people, solving problems, and making things clear Have strong communication skills—both in writing and on video calls Understand the education space (bonus if you’ve worked with schools before) Are proactive, self-directed, and excited to work in a small, fast-moving team Why Work at Speakable? 🌍 Mission-driven: Help students grow and thrive in language classrooms 🚀 Impact: Join a startup early and help shape how we support our customers 🧠 Growth: Work closely with experienced founders and educators 💻 Remote flexibility with a Bogotá-based team community 💰 Competitive compensation with potential for performance bonuses ✈️ Occasional travel opportunities to the U.S. for team meetings