Customer Success Manager

As a Customer Success Manager, you will be the customers’ main point of contact for technology matters. You will be supporting an International team.

This is a 12 month contract to start with and can be worked Fully Remote from Portugal.

Responsibilities:

• Driving projects which help our markets’ digital business grow
• Leading all our routines with customers and managing day-to-day interactions
• Serving as the primary post-sale POC to develop strong customer advocates within the company.
• Coordinating with our product & engineering, marketing, and guest engagement teams to ensure we prioritize the right digital initiatives with our customers
• Dealing with technical issues and interpreting application needs.
• Introducing new features or versions of software to customers.

Qualifications:

• Computer Science, Engineering Management, Business, or related degree.
• Minimum 5-7 years in a similar position or as a Technical Project Manager / Consultant in technology-related areas in a customer-facing role.
• Proficient level of English, both spoken and written.