Customer Success Manager

Please Quote Reference Number 18215

• Love helping families thrive and customers succeed.
• Enjoy software, problem-solving and working with data.
• Mostly WFH, with Fridays in our Newmarket office

Enrolmy is looking for a Customer Success Manager to join our close-knit Global Customer Success team.

We build software used by out-of-school-care and holiday programmes to manage enrolments, bookings, payments and communication with families. Our goal is simple: help providers spend less time on admin and more time with the kids in their care.

About the role

This is a varied customer-facing role where you'll work across customer support, onboarding, relationship management and reporting.

You'll:

• Resolve customer queries and manage support tickets, working with internal teams when needed.
• Onboard and train new customers and support the handover from Sales.
• Build relationships with enterprise clients and support regular client meetings.
• Gather customer feedback and work with the Product team on improvements and new features.
• Track customer success metrics and use data to identify trends and opportunities for improvement.

About you

We're looking for someone who is customer-focused, organised, curious and comfortable with both people and data. You'll ideally have:

• Experience in customer success, customer support, account management or a similar client-facing role.
• Excellent written and verbal communication skills.
• Strong problem-solving and organisational skills.
• A willingness to learn and work collaboratively across teams.
• SaaS/software experience is an advantage.
• Experience with ticketing systems such as Jira is an advantage.

You might be someone who enjoys solving a customer problem one minute and digging into the data to understand a bigger trend the next.

Why join Enrolmy?:

• Mostly work from home, with Fridays in our Newmarket office.
• Part-time or Full-time hours for the right candidate.
• A supportive and collaborative team.
• A varied role where your ideas and feedback can genuinely influence our product and processes.
• The opportunity to work on software that makes a real difference to providers, children and families.

Ready to join us?

If you're a people-focused problem solver who enjoys software and wants a role with variety, we'd love to hear from you.

Please apply with your CV and a covering letter explaining why you're interested in the role and what you could bring to Enrolmy.

Please Quote Reference Number 18215