Customer Success Manager

Customer Success Manager We’re not one brand or one type of team. We’re a fast-growing global company made up of many disciplines – all working toward a shared goal: to power great brands, experiences, and people. Apply As a driving force within the Sales & Success team, our Customer Success Management (CSM) team powers relationships with FYUL's highest-volume clients. We don't just retain — we grow. We build lasting, scalable partnerships that unlock our clients' full potential. If you’re driven, forward-thinking, and committed to excellence in everything you do, FYUL is the place for you. Our business is growing rapidly, and we’re looking for a talented Customer Success Manager to join our global team and grow alongside us. Your daily tasks will entail: Working with high-profile B2B customers globally, with a primary focus on accounts in the US Acting as an ecommerce advisor for managed customers to help grow their ecommerce business by unlocking new business opportunities Focusing on upselling and cross-selling to close additional business and increase the wallet share Engaging in value-based conversations and streamlining the sales process to improve customer experience with FYUL platforms, Managing the sales process to discover customer needs and develop and maintain relationships with large B2B accounts Collaborating with other departments to facilitate the fulfillment of customer needs Achieving quarterly sales objectives, accurately forecasting sales activity, being proactive trusted advisors, and guiding clients to adapt their businesses to current market situations We’re passionate about our work, and we expect the same dedication from you. Our team is competitive, friendly, and hard-working, so we need a like-minded teammate whose knowledge and experience can help us reach new heights. Below is a list of formal requirements, but what matters most are outstanding communication skills, ambition to succeed, and a desire to learn. Since we’re an international team, our teammates also need excellent English skills. What we expect from you: Strategic thinking and problem-solving skills; Great organizational and time management skills; Passion for technology and sales; Ability to work in a dynamic and fast-paced environment; Ability to work in a team. What we offer: Monthly compensation of 2,800 euros gross upon achieving the set goals, which consists of a base salary of 2,400 euros gross and a variable compensation (if the set goals are exceeded, the total compensation can be significantly higher) A global, inclusive team that’s as supportive as it is ambitious and serious about getting things done An opportunity to work remotely or in a modern and welcoming office in Riga Private health insurance 2 extra paid days off to focus on your mental or physical well-being 1 extra paid day off to celebrate a Birthday or any other celebration of your choice Access to mentorship, internal meetups, and hackathons, both on-site and online Free and healthy lunch if you work from the Riga office Design and order your own merch using our platforms with an employee discount Exciting team-building events and parties you’ll never forget! FYUL is the engine that powers on-demand commerce at global scale. Formed in 2024 through the merger of Printful, Printify, and Snow Commerce, we bring together tech, talent, and infrastructure to help people turn ideas into beautiful products. From solo creators to entertainment giants, FYUL powers merch that connects with millions, backed by advanced tech, premium production, and global reach. We're a fast-growing global company working toward powering great brands, great experiences, and great people. We are an equal-opportunity workplace. We’re committed to diversity and inclusion and make hiring decisions based solely on qualifications, merit, and work experience. If you think you’d excel in this role, send us your resume in English, showing us why you are the right person for the job. Interested, but don’t think this is the right fit for you? Feel free to share it with friends and check out other open positions at our career site. We’re always looking for creative and driven minds to join our ever-growing team! Team Platform: Growth Role Merchant Success Manager Locations Latvia, Riga, Latvia, Estonia, Portugal, Spain, Poland, Romania Remote status Fully Remote Our Hiring Process Intro Chat If our Talent Acquisition Team believes that you could be a great fit for the role, we’ll invite you to a 30-45-minute introductory call. Our goal is to learn about your relevant experiences, skills, and motivations. This is also your chance to ask any questions you may have about FYUL. Practical Task Some roles require our candidates to complete a practical assignment. It helps us assess your problem-solving skills and your ability to complete the duties required for the role. These can come in the form of a take-home assignment or a live session where a dedicated team member will guide you through the process and answer any of your questions. Hiring Manager Interview The next step is a 30-60-minute call to meet the hiring manager. The goal of this call is to assess if you have the skills necessary for the role. Expect more detailed questions about your experience and some situational or behavioral questions. Decision and Offer Once all of your interviews are done, our team will get together to review everyone’s feedback and make a decision. If we decide that you are the best candidate for the role, our recruiter will reach out to you with an offer. Once you have accepted the offer, our HR Operations Team will contact you to walk you through the contract signing process. And that’s it! Your FYUL journey begins!