Customer Success Manager

Who We Are: At Quantigo AI, we combine human expertise with machine efficiency to deliver high-quality annotated data at scale. We help AI companies achieve faster, scalable results without compromising precision or quality. Our clients range from ambitious startups and academic institutions to Fortune 500 companies, spanning industries like autonomous driving, retail, security, and geospatial. We proudly support a global network of customers across all continents. Despite our growth, we remain committed to transparency, fair pricing, personalized service, and delivering exceptional results. What We are Looking For: We are hiring a Customer Success Manager who will take ownership of client success strategy and execution, ensuring seamless onboarding, long-term satisfaction, and account growth. While Specialists will manage day-to-day client communication and onboarding, the Manager will oversee complex or strategic accounts, handle escalations, and build the processes that drive success at scale. This role requires someone with a proven track record in customer success or account management who can balance hands-on client partnership with leadership responsibilities. You will guide the team, improve workflows, and directly manage high-value accounts, ensuring that every client receives consistent, exceptional service. Key Responsibilities: Onboarding & Relationship Management Oversee client onboarding led by the team, ensuring consistent quality and stepping in for complex or strategic accounts. Serve as the escalation point for high-value clients and challenging situations. Build strong relationships with senior client stakeholders and act as a trusted advisor. Project Oversight & Coordination Coordinate with internal teams, including project managers and other stakeholders, to ensure timely and high-quality project delivery. Monitor account performance and step in when risks or issues require leadership intervention. Ensure client expectations are aligned with internal capabilities throughout project execution. Customer Success & Retention Track client satisfaction, usage patterns, and health indicators across the portfolio. Facilitate regular business reviews for strategic accounts. Support renewals and ensure proactive retention strategies are implemented across all accounts. Growth & Advocacy Identify and drive upselling and cross-selling opportunities, especially within enterprise accounts. Lead renewal and expansion discussions for high-value clients. Promote client advocacy through referrals, testimonials, and case studies. Team Leadership & Process Development Provide guidance and support to the team, reviewing client communications and ensuring consistency in delivery. Design and implement scalable customer success processes, playbooks, and reporting frameworks. Partner with leadership to align customer success strategy with company goals. Billing & Reporting Oversee invoicing and payment follow-up processes managed by the team. Ensure accurate reporting on account health, revenue, and client satisfaction metrics. Provide leadership with regular insights on customer success performance and trends. Who You Are: Were looking for someone with a strong background in customer success who can confidently manage client relationships, streamline operations, and drive growth . Ideally, you'll have: Experience: 3-5 years in customer success, account management, or client services, ideally in AI/ML, outsourcing, or B2B services. Leadership Skills: Proven ability to guide and support a team while managing your own portfolio of strategic accounts. Client Management: Skilled in onboarding oversight, enterprise relationship management, renewals, and upselling. Communication Skills: Strong verbal and written communication, able to manage executive-level conversations and handle escalations confidently. Industry Knowledge: Prior experience with AI/ML or data annotation services strongly preferred. Tools: Proficient with CRMs (HubSpot, Salesforce) and project management tools (Notion, Trello, ClickUp). Mindset: Strategic and proactive, with a balance of execution and big-picture thinking. Comfortable taking ownership of client outcomes and scaling processes. Why Join Us: At Quantigo AI, we value innovation, collaboration, and excellence, and offer a work environment where you can thrive and grow. You'll have the opportunity to: Competitive salary and festival bonuses to reward your hard work and achievements. The chance to collaborate with a dynamic team , working with clients across diverse industries and continents. Opportunities to make a tangible impact on our growth and contribute to projects that are shaping the future of AI. A fast-paced, high-energy environment where innovation, ambition, and teamwork thrive. Education and training assistance stipends to support your professional development. Clear growth opportunities to advance your career within the company. A flexible, hybrid work environment (remote/office), giving you the freedom to work in a way that supports both productivity and creativity. Position Details: Industry: Machine Learning, Data Annotation Position Type: Full-time (Permanent) Location: Dhaka, Bangladesh Start Date: Immediately Job Location: Hybrid (Remote/Office) Working Days and Hours: Monday to Friday, 11:00 am 3:00 pm (3 days WFO 2 days WFH) & 10:00 pm 2:00 am (Work from Home), GMT +6 Salary: BDT 85,000 to 115,000 (Based on Experiences) Other Benefits: As per the organization's policy Equal Opportunity Employer: At Quantigo AI, we are proud to be an Equal Opportunity Employer. We do not discriminate based on race, religion, gender, sexual orientation, physical or mental disability, age, or any other characteristic. We believe diversity and inclusion make us stronger, and we celebrate those differences for the benefit of our employees, services, and community.