Customer Success Manager

Make a real impact in cyber

We’re partnering with an ambitious, international cybersecurity software company that helps organisations manage high-pressure, business-critical security challenges.

Following strong growth across Europe and beyond, the business is investing in its Customer Success function and is looking for a commercially minded, customer-obsessed CSMs to join the team.

This is not a “check-in and chase tickets” CSM role. You’ll own meaningful customer relationships, get under the skin of how clients work, and help them turn a powerful software platform into measurable operational value.

What you’ll be doing

• Managing a portfolio of internatioal enterprise customers across the subscription lifecycle
  
• Leading structured onboarding, discovery and success planning
  
• Building trusted relationships with technical and senior business stakeholders
  
• Driving product adoption, retention and expansion opportunities
  
• Running thoughtful, well-prepared customer meetings - with real discovery, clear actions and commercial focus
  
• Partnering with Sales, Support and Product teams to solve customer challenges and identify growth opportunities
  
• Using customer insight to improve account plans, renewals and the overall customer experience
  

What we’re looking for

You could be a great fit if you are:

• An experienced Customer Success Manager, Account Manager or Technical Account Manager from a B2B SaaS environment
  
• Comfortable owning both customer outcomes and commercial conversations
  
• Naturally curious - you ask great questions, understand the bigger picture and don’t settle for surface-level answers
  
• Organised, proactive and able to bring structure to a fast-moving environment
  
• Interested in cybersecurity, technical products or complex customer environments
  
• Fluent in English; French is strongly preferred for the Paris-based position
  

Why consider it?

• A high-impact role in a business operating in a resilient, rapidly evolving market
  
• International exposure and enterprise-level customer relationships
  
• A chance to help shape a growing Customer Success organisation - not just inherit a playbook
  
• Strong earning potential, with a package designed to reward retention and growth
  
• A collaborative team that values ownership, pace and customer impact
  

Interested in a confidential conversation? Get in touch.