Customer Success Manager

We are a global verification provider aiming to make verification processes simple, friendly, and secure for businesses and their users. Our all-in-one verification platform secures every step of the customer journey. More than 2000 global companies use this platform to verify users, businesses, and transactions, orchestrate their verification processes, welcome more customers worldwide, speed up onboarding, reduce costs and steer clear of digital fraud.

Now we are looking for a Customer Success Manager who knows the compliance industry and who will build, keep, and improve strong connections with our customers.

What You Will Be Doing:

• Managing clients on all levels: technical, business, and product and helping them succeed in their goals.
• Managing and growing relationships with Key Clients (stakeholders).
• Identifying opportunities and potential challenges.
• Providing Clients with training and webinars.
• Introducing clients to the new features and handling new feature releases.
• Providing client feedback internally.
• Collaborating with Sales, Solution Architects, Partners, Product Management, Legal and Marketing teams as the client’s representative.

About You:

• Prior experience as a Customer Success Manager, Account Manager, Business Developer Manager, Project Manager in Crypto, Fintech, Banking spheres.
• Basic understanding of KYB, KYC, KYT will be a big plus.
• Advanced English, notion of any other language is a big plus.
• Proficiency in Google Sheets / MS Excel.
• Strong analytical skills and proactive approach.

What We Offer:

• Competitive compensation in compliance with your professional expertise, and a bonus program.
• Working with a product that matters. Our technology helps to protect millions of users and many online services worldwide.
• International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.
• Remote first company – work from anywhere in the world.
• Paid vacation and sick leave.

Stages of communication:

• Screening HR call.
• Interview (1 hour).
• Interview (1 hour).
• Offer.

Sounds like a great opportunity for your career development? Then go ahead and apply!