Customer Success Manager

About Kairostek

At Kairostek, we believe great technology starts with great people.

We foster a culture of innovation, collaboration, and continuous growth, empowering our team to make a meaningful impact while building solutions that shape the future. Our teams work across software engineering, artificial intelligence, cloud infrastructure, cybersecurity, digital products, payments technology, and technology operations to deliver scalable and innovative solutions for global organizations.

If you are passionate about technology, problem-solving, and continuous learning, we would love to hear from you.

About the Role
Owns the B2B Partner relationship in steady-state, holding the primary relationship for the account and driving adoption, retention, and account health. Runs account onboarding, QBRs, and renewals, supports expansion, and acts as first point of escalation intake, coordinating technical demos and Operator Acceptance Testing without owning delivery.

Key Responsibilities

• Run account setup and the onboarding procedure with the partner.

• Hold the primary relationship and coordinate Operator Acceptance Testing and demos.

• Own QBR cadence, renewals, and adoption tracking per account.

• Act as first point of escalation intake for the account.

• Own account health metrics and retention.

• Partner with Vendor Integration and Support to keep the account healthy.

Qualifications & Experience

• 4+ years of customer success or account management experience with B2B gaming operators, platform, or SaaS.

• Proven customer-success track record (adoption, retention, renewals, and account expansion).

• Strong relationship, QBR, and renewal/retention skills.

• Ability to coordinate technical demos and Operator Acceptance Testing without owning delivery.

• Commercial acumen and steady-state partner-management experience.

What We Offer

• Competitive compensation package.

• Flexible and remote-friendly work environment.

• Professional growth and development opportunities.

• Exposure to international projects and teams.

• Collaborative and inclusive company culture.

• Opportunity to work with modern technologies and innovative solutions.

Equal Opportunity Employer

Kairostek is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from qualified candidates regardless of race, ethnicity, gender, age, disability, religion, sexual orientation, or background.