Customer Success Manager

Remote – United States | Eastern or Central Time Zones Only

About Relish

Relish is transforming how global organisations manage supplier relationships, third-party risk and procurement processes.

Our AI-powered solutions help businesses maximise the value of their enterprise software investments by improving supplier data accuracy, streamlining invoicing and driving operational efficiency.

Trusted by over 100 global organisations, including Fortune 500 companies, we're growing our team and looking for an experienced Customer Success Manager.

The Opportunity

We're looking for an experienced B2B SaaS Customer Success Manager who has successfully managed a high-volume portfolio of 65+ active customer accounts simultaneously.

This is a hands-on, customer-facing role where you'll take ownership of a diverse portfolio, building strong relationships, driving product adoption, managing customer retention and identifying opportunities for account growth.

Success in this role requires someone who can balance the demands of a large customer portfolio without compromising the quality of their relationships. You'll need to be commercially minded, highly organised and confident engaging with stakeholders at all levels.

Please note: We're specifically looking for candidates with experience managing ongoing customer relationships in a B2B SaaS environment. Previous Workday experience is not required.

What You'll Be Doing

• Manage a high-volume portfolio: Personally manage approximately 65–75 active customer accounts, prioritising engagement and maintaining strong relationships across your portfolio.
• Drive retention and renewals: Proactively identify customer risks, address challenges and support successful renewal outcomes.
• Increase product adoption: Work closely with customers to maximise product utilisation and demonstrate measurable business value.
• Identify growth opportunities: Recognise opportunities for upselling, cross-selling and account expansion.
• Build trusted relationships: Engage with stakeholders, including senior decision-makers, to understand their objectives and deliver strategic recommendations.
• Use data to drive decisions: Monitor customer health, adoption and engagement metrics to identify risks and opportunities.
• Collaborate cross-functionally: Partner with Sales, Product, Engineering, Support and Delivery teams to resolve challenges and improve the customer experience.

What We're Looking For

Essential experience:

• 3+ years' experience in Customer Success or relevant Account Management roles within B2B SaaS or enterprise software.
• Demonstrated experience personally managing 65+ active customer accounts simultaneously.
• Proven experience driving customer retention, renewals, product adoption and account expansion.
• Ability to prioritise competing customer needs across a large and varied portfolio.
• Strong communication, relationship-building and stakeholder management skills.
• Experience using customer health metrics, adoption data and reporting to guide customer engagement.
• A proactive, commercially minded approach with the confidence to manage difficult customer conversations and identify growth opportunities.
• Must be based in the Eastern or Central Time Zones of the United States. Candidates based in Pacific or Mountain Time Zones will not be considered.

Nice to have:

• Experience with Workday, SAP, Coupa or other enterprise procurement platforms.
• Exposure to Source-to-Pay, supplier management or procurement technology.
• Experience supporting enterprise customers and navigating complex stakeholder relationships.

Why Join Relish?

• Remote-first culture: Work remotely from within the United States.
• Comprehensive benefits: Health, dental and vision insurance, plus a 401(k) with employer matching.
• Flexible time away: A culture that values work-life balance and wellbeing.
• Meaningful impact: Work with global enterprise customers and help shape their success with innovative AI-powered technology.
• Collaborative environment: Join a team built on trust, integrity and supporting one another.

Interested?

If you're an experienced Customer Success professional who thrives on managing a large customer portfolio, building meaningful relationships and delivering measurable commercial outcomes, we'd love to hear from you.