Customer Success Manager
- Hiring from
- United States
- Work type
- Hybrid
- Posted
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About Oliasoft:
Oliasoft develops cloud-native engineering software for designing, planning and constructing wells for oil and gas, carbon capture and storage (CCS) and geothermal energy.
Our first product, Oliasoft WellDesign, was launched in 2020. By automating time-consuming work processes and combining AI with advanced, physics-based simulations in areas such as thermodynamics and fluid mechanics, we make well planning more efficient and more accurate.
Following several commercial and technological breakthroughs, we are now entering a new phase of growth. Interest in our solutions is strong, with customers such as Equinor, Vår Energi, Harbour, and Tullow, and we are expanding the platform to serve a growing international customer base. That's why we're building the team that will take Oliasoft to the next level.
Who we are:
The team consists of highly skilled employees with knowledge from software development, math, physics and the oil and gas industry. The common denominator is a passion for innovation and a desire to deliver high quality products.
Our work environment is characterized by dedicated professionals, cooperation, curiosity and discussions related to providing value to our customers. We are constantly evolving through challenging work tasks and are given great freedom in how we want to solve them.
Our Customer Success department is responsible for ensuring that our customers achieve their desired outcomes with Oliasoft products. We are passionate about building strong relationships with our customers and proactively identify solutions together. Internally in Oliasoft we work tightly with the Marketing, Sales and Product teams to provide insights from our customers to the rest of the organisation. We are now looking for a Customer Success Manager for our Houston team. As a Customer Success Manager you will establish and nurture new and existing customer relationships. The position reports to the Head of Customer Success in Oslo.
As a Customer Success Manager at Oliasoft you will:
Build and manage long-term relationships with our customers and become their trusted advisor — someone they can rely on to follow through
Develop customer success plans to ensure our customers achieve their desired outcomes with Oliasoft's products
Provide customer feedback to our Product team to ensure our product development aligns with customer needs
Onboard and train users in Oliasoft products
Develop and monitor customer health metrics
Assist the Customer Success team with support requests
Create and maintain user support materials
Collaborate with our Sales department on pre-sales and upsell activities
To succeed in this role you should have:
5+ years of relevant work experience from Oil&Gas, for example Drilling Engineering, Completion Engineering or Petroleum engineering.
Work experience from SaaS engineering software
Bachelors or Masters degree in a relevant engineering discipline
A proven track record of being trustworthy and reliable — keeping calm under pressure, following through on commitments, and consistently delivering on promises
Experience with stakeholder management and managing customer relationships
Strong project management skills, with the ability to prioritize and manage multiple customer engagements simultaneously
Knowledge of Customer Success methodologies
Excellent interpersonal and collaboration skills
Confidence in holding presentations and hosting customer workshops
The ability to communicate fluently in English, both written and verbal
Authorization to work in the Unites States
Written and verbal Spanish is an advantage, but not a requirement, for the position
What we offer:
The opportunity to participate in one of the most interesting Norwegian software companies creating revolutionary software for the oil industry
Highly proactive and creative colleagues that are passionate about technology, programming and engineering, wanting to build the best product possible
Opportunity to make a difference – both for the industry but also in the company
Minimal bureaucracy and leadership levels, so that we can make fast decisions and be customer oriented
Small team - possibility to really make an impact and with good opportunity to further develop your skills
Open, friendly, diverse and relaxed working environment
Competitive compensation and flexible workhours
Competitive benefits, including medical insurance and 401k
Apply now and before November 23!
For more information contact Julie on julie.jacobsen@oliasoft.com
