Customer Success Manager

Customer Success Manager

Beachside VR

Full-time | Hybrid — Daytona Greater Area

Department: Owner Relations

Schedule: Monday–Friday, 9:00am–5:00pm ET

Reports to: General Manager

Compensation: USD $55,000 / year + bonus opportunity

About the brand
Beachside VR is a vacation rental management company on Florida’s east coast. We take care of everything that goes into running a vacation home, from guest communication and cleaning to maintenance and pricing, so owners can enjoy the income without the day-to-day work. Our guests come for the beach, and our owners trust us with homes that are often one of their biggest investments.

The role
You are the person our homeowners know and trust. You keep owners informed about their property, from what is happening at the home to how it is performing on revenue, and you make sure their requests get to the maintenance team and get done. When an owner visits their unit, you are often the one who meets them there.

It is a role for someone who builds relationships naturally, stays calm when a conversation gets tense, and does not let details slip. Passing along a request is not the same as resolving it. If an owner’s concern is yours, you own it until they have an answer, and until they feel confident their home is in good hands with Beachside.

Where you sit
You sit in Owner Relations, report to the General Manager, and work every day with our maintenance team and the rest of Beachside’s operations team.

This is a hybrid role based in the Daytona Greater Area. Part of your week is in the field, meeting owners at their homes, and the rest is working with owners and the team by phone, email and our systems, Monday through Friday, 9am to 5pm Eastern.

What you’ll own

• Be the main point of contact for homeowners on their property needs, keeping communication clear, warm and proactive.
• Keep owners informed about anything happening at their home, and handle difficult situations with calm and care.
• Walk owners through their property’s revenue and performance, and answer their questions clearly.
• Coordinate with the maintenance team on tasks requested on behalf of owners, and follow up until they are done.
• Meet owners at their units when they visit.
• Build long-term relationships so owners trust and love working with Beachside.

What you bring

• Strong communication skills, in writing, on the phone and in person.
• A calm, solution-focused approach to de-escalating tense situations.
• Attention to detail and reliable follow-through.
• Comfort with technology and learning new systems quickly.
• A positive attitude, even on busy days.
• A valid driver’s license and reliable transportation to meet owners in the field.
• Experience in customer success, property management, hospitality or real estate is a plus.

Compensation & Benefits

• $55,000/year base salary.
• Bonus opportunity.
• 2 weeks of paid vacation.