Customer Success Manager

About Limble

At Limble we empower the unsung heroes who support the world. We’re revolutionizing the way businesses manage their maintenance operations by providing a comprehensive suite of software solutions that empower organizations to optimize asset performance and drive operational excellence. From preventive maintenance to inventory management and beyond, our robust CMMS platform offers a suite of features designed to streamline operations and enhance productivity.

About the Role

As a CSM of Limble Success, you’ll be part of a team supporting a shared book of customer accounts through a scaled, data-driven approach. You’ll use automation, product usage data, and customer signals to decide where to focus: who is at risk, who needs help, and where each customer is in their onboarding journey. Your goal is to help every customer reach value with Limble, faster.

What You’ll Do

• Guide customers through onboarding using standardized playbooks and journeys, including hosting group kickoff sessions
• Track onboarding progress, adoption, and health across the shared book of business using product and usage data
• Own renewals for accounts in the shared book, working through established renewal processes and timelines
• Identify at-risk customers early and act through automated programs, targeted outreach, and escalate as needed
• Run one-to-many education such as office hours, webinars, and community engagement, helping to maintain training content and documentation
• Respond to customer questions, partnering with internal teams where needed
• Follow team processes consistently and flag opportunities to improve them
• Share regular updates on renewals, at-risk accounts, onboarding progress and keep accurate customer records

What We’re Looking For

• 1-2 years of experience in customer success, account management, support, or a similar customer-facing role
• Hands-on experience with Salesforce, ChurnZero, Zoom, Jira/Confluence, and Intercom
• Comfort making decisions and prioritizing across a large volume of accounts using data
• Strong attention to detail and the discipline to follow defined processes
• A habit of holding yourself and others accountable
• Clear written and verbal communication, including facilitating live group sessions
• Able to work independently and manage your own priorities

Nice to Have

• Experience working in a scaled CS model
• Experience with equipment maintenance, machinery, or manufacturing
• Experience with automation or workflow tools in a CS platform

Benefits

• Comprehensive Health Coverage: Medical, dental, and vision insurance through Cigna for you and your family
• Tax-Advantaged Accounts: HSA with company contribution and FSA options to help you save on healthcare costs
• 401(k) with Company Match: We match up to 4% to help you invest in your future
• 100% Employer-Paid Disability & Life Insurance: Short-term and long-term disability coverage, plus life insurance, fully paid by Limble
• Supplemental Coverage: Optional Critical Illness, Accident, and Hospital Indemnity plans for extra peace of mind
• Fully Paid Parental Leave: 16 weeks for birthing parents, 12 weeks for non-birthing parents, so you can focus on your growing family
• Flexible PTO + 11 Company Holidays: Take the time you need to rest and recharge
• Pet Insurance: Optional coverage for your furry family members

Limble is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetics, marital status, veteran status, or any other protected characteristic under applicable laws. We are committed to building a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. All qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.