Customer Success Manager

Build lasting customer relationships and help shape a company's regional presence. This technology employer is hiring a Strategic Customer Success Manager to support institutional customers across Australia and New Zealand, with substantial day-to-day autonomy.

The Role

• Take responsibility for customer outcomes, adoption, renewal health and long-term relationships.

• Develop expansion and referral opportunities through a strong understanding of customer priorities.

• Bring the right colleagues into customer conversations and follow through across different time zones.

• Use local market insight to influence how the business supports customers and grows in the region.

What You'll Need

• Several years in customer success, account management or similar relationship ownership.

• Experience working with Australian higher-education institutions.

• Independent judgement, commercial awareness and cross-functional communication.

What's On Offer

• Annual base salary of A$115,000–126,000, plus an A$10,000 retention bonus and referral incentives.

• A 12% employer superannuation contribution and share-option eligibility.

• A$3,000 annual development budget, remote-work tools and company-wide December closure.

Apply via Haystack today!