Customer Success Manager

****FULLY REMOTE POSITION**** ****TO BE CONSIDERED, PLEASE SEND US A 2-MINUTE INTRODUCTION VIDEO TO [email protected] **** WHO WE ARE: Alia Services is a well-known recruitment and payroll services company that operates remotely. We offer one-window solutions for entrepreneurs, small and medium enterprises, companies, corporates, and candidates. With us, a company can shape its organizational goals and objectives into reality by acquiring exceptional human capital with an easy and fast-paced recruitment process. WHAT DO WE PROVIDE? Full-time positions with the potential for overtime 100% remote jobs Competitive compensation package. An inclusive, fast-paced, exciting environment culture offering accelerated professional growth. 1-on-1 coaching with feedback sessions, mentorships, and leadership development programs. Opportunities for cross-functional development About the Role Alia Services is recruiting on behalf of a fast-growing global SaaS company that provides a digital workplace and operational platform for enterprise customers. The company is expanding its customer-facing team and is looking for a Customer Success Manager (CSM) to help our clients get the most value out of the client's platform. In this role, you’ll manage client relationships, support adoption, and act as a trusted advisor to ensure clients achieve their business goals. What You’ll Do Build and manage relationships with key client stakeholders Run regular business reviews (typically quarterly) Help clients improve how they use the platform Identify risks and opportunities for growth Guide clients on strategy and best practices Monitor performance using data and KPIs Act as the main point of contact for client needs Solve issues proactively and ensure satisfaction Work closely with Product and internal teams Share insights and best practices across teams What We’re Looking For Experience in Customer Success, Account Management, or Consulting (preferably in SaaS) Strong client-facing and communication skills Comfortable leading video calls with clients Experience running business reviews (QBRs) Strong project management and organizational skills Analytical mindset (comfortable with data, reports, KPIs) Proactive, problem-solving attitude Ability to work in a fast-paced, global environment Detail-oriented and highly organized Languages English is required Additional languages are a strong plus (French, German, Italian, Portuguese, Spanish, Swedish, etc.) Working Hours Standard schedule: Monday to Friday, 9 AM – 6 PM You’ll work within your client’s time zone No night shifts required