Customer Success Manager

preezie has a mission to bridge the gap between the online and in-store shopping experiences so we built the world’s first retail experience platform. We work with retail partners all over the world. Some of our success stories include brands like Lorna Jane, Baby Bunting and Shaver Shop. We are changing the retail and ecommerce landscape one experience at a time. We are building a team and company that will be spoken of alongside brands like Afterpay, Canva and Atlassian. Having successfully closed a Series A funding round led by Afterpay-backed Touch Ventures, we are now at the stage of our journey where we need an experienced Customer Success Manager to take our Customer Experience to the next level. Why you want this role: In 12 months time you will be able to look back and say you achieved amazing things such as: · You will be an expert in eCommerce data analysis including conversion rates, revenue, average order value and other Google Analytics metrics and preezie analytics providing insights to the customers, Product Teams and Senior Leadership · You will own the end to end management of conversion optimisation plans on a fortnightly, monthly and quarterly cadence including research, build and deployment · You will have mapped out all Customer retention activities and customer upselling to prevent churn and expand preezie commercial footprint · You will have risk management down to a science so that we are in complete control of what resources we need to bring to bear to support the customer on the journey to success · You will have become the “go to” person for our customers when they are moving through the optimisation process thus ensuring that expectations are exceeded What we are looking for: · At least 12 months experience as a Customer Success Manager in a software business. If you have come E-commerce or SaaS another digital industry that would be ideal · Demonstrated success in managing a full cycle onboarding to renewals process · Demonstrated success providing insights to a customer to increase optimisation and usage of a product · Collaborative in approach but capable of driving your own results and output · Someone who can handle the changing dynamics of a start-up environment What’s next? We are looking for someone who has shown they can learn and grow and has, or is interested in developing, an appreciation of the retail and technology space. If this is you then send us a CV, Portfolio, Statement of Skills, LinkedIn Profile, Video or anything else you feel gives us a representation of your skills. We know that the confidence gap and imposter syndrome can block amazing candidates from throwing their hat into the ring, don’t let that happen today. We are not after people who tick all the boxes. Potential, aptitude and growth are all important to us and we look forward to hearing from you. Are you the next member of the #peopleofpreezie Key Responsibilities Manage an assigned portfolio of customers across Bronze, Silver and Gold tiers.