Customer Success Manager

About This Role As a Customer Success Manager at Monetate, you’ll drive customer retention, loyalty, and satisfaction by delivering exceptional value through our solutions. You’ll manage multiple accounts, act as a trusted advisor, and collaborate cross-functionally with sales, services, and support teams to ensure customers maximize the platform’s impact. Success in this role is defined by high customer satisfaction, retention rates, effective communication, and increased adoption through strategic guidance and expansion opportunities. Come Work for Monetate At Monetate, we’re shaping the future of digital experiences. As the leading personalization platform, we empower global brands to deliver tailored interactions that drive loyalty and growth. We offer 1:1 personalization at scale, leveraging real-time behavioral and contextual data across web, mobile, email, and in-store channels. Join our fully remote, global team of innovative professionals and help us redefine personalization and experimentation. Visit www.monetate.com to learn more. What You’ll Do Serve as a trusted advisor, fostering strong customer relationships to drive retention, loyalty, and satisfaction. Engage with customer stakeholders to define, track, and measure the value and impact of Monetate solutions. Own key customer milestones, including Quarterly Business Reviews, to align on goals and outcomes. Manage the customer renewal process, identify expansion opportunities, and partner with sales on upsells. Develop retention and success plans for customers, monitoring customer health proactively. Collaborate with internal teams to resolve complex technical issues and advocate for customer needs. Provide feedback to the Product Team to enhance platform offerings. Generate leads and drive adoption of new solutions.