Customer Success Manager

Responsive recruiter Benefits: Bonus based on performance Competitive salary Employee discounts Training & development Flexible schedule Must live in the Eastern time zone of the USA, and preferably in North or Central New Jersey. What We Offer: Industry-Leading Brand : Join a nationally recognized company known for delivering high-quality, affordable bath remodeling solutions with a reputation built on trust, craftsmanship, and customer satisfaction. Career Growth Opportunities : Whether you're in the field or the office, we invest in your professional development with hands-on training, mentorship, and opportunities for advancement. Supportive Team Environment : Work alongside a team that values collaboration, integrity, and doing the right thing — every time. Consistent Work & Reliable Pay : We keep our teams busy year-round with a steady flow of qualified leads and jobs — so you can focus on doing great work without worrying about downtime. Pride in Your Work : Be part of transforming people’s homes and lives. Our work makes a real difference, and you'll go home each day knowing you helped someone love their home more. Locally Owned, Nationally Backed : Each location is locally owned and operated, giving you the personal feel of a small business with the resources and stability of a national brand. Schedule / Expected Work Hours: Primarily weekday day, evening and weekend shifts. Job Summary Are you a fast talker with a street-smart edge? Do you know how to keep someone on the phone, control the conversation, and lock in appointments? If so, Five Star Bath Solutions wants you on the team. We’re looking for experienced, motivated appointment setters who know how to work the phones. We provide warm leads—your job is to get them booked. And when the appointment sells, you get a bonus on top of your base pay. Responsibilities Make high-volume outbound calls to warm leads Keep prospects engaged and schedule qualified appointments Follow up strategically to maximize show rates Work fast, think on your feet, and control the call Qualifications Street-smart, fast-talking closers—you know how to keep people on the phone Experience setting appointments (home improvement, solar, or similar a plus) Competitive and money-driven mindset—you want to win and get paid High-volume energy—you’re ready to make an impact every day Company Overview Five Star Bath Solutions is one of the fastest-growing companies in the bathroom renovation space. By connecting ambitious entrepreneurs and hard-working professionals, we’re able to provide affordable transformations and beautiful bath solutions to communities across North America. If you’ve got the skills, the drive, and the hustle, we want to hear from you! Apply now and start earning what you’re worth. Flexible work from home options available. Compensation: $750.00 - $1,000.00 per week Five Star Bath Solutions is a full service bathroom remodeler specializing in bath and shower remodeling and installations in your area. We are your local bathroom remodeler specializing in all things bathroom remodeling including tub to shower conversion, bath tub to shower conversion, small bathroom remodels, safety bath installation, new shower installation, and more. Key to the Five Star Bath Solutions brand is improving the lives of those around us, including those in our communities. As our charitable arm, Pure Solutions is focused on “giving the gift of hope” to individuals in need.We appreciate the support each community provides in doing business with Five Star Bath Solutions. While our customers strengthen our business, we hope to strengthen our communities, providing service of value to local organizations or community members. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Five Star Bath Solutions Corporate.