Customer Success Manager

Customer Success Manager About Us Supply chains run the world. We make them run themselves. At Sensos, we turn real-world data into a trusted foundation that enables companies to transform their supply chains into autonomous execution services, acting before problems arise, at scale. We're a fast-moving global team at the intersection of data, agentic AI, autonomous execution, and global supply chains. If you want to work on technology that's fundamentally changing how global supply chains (and the world!) operate, let's talk! We’re looking for a Customer Success Manager located in Greater New York Area to own customer relationships end-to-end, combining business ownership with hands-on technical leadership. What you’ll do: • Manage the full customer lifecycle: onboarding, adoption, renewals, and expansion • Lead technical onboarding, implementation, and product configuration • Provide Tier 1 technical support: troubleshoot and resolve issues before escalation • Build strong relationships with stakeholders, including executives • Work closely with Sales, Product, and Support teams What you bring: • 3-6 years of experience in Customer Success / Account Management / Customer facing Product role in a SaaS environment • Proven experience owning portfolio renewals and expansion • Strong technical skills - able to onboard and support customers independently • Experience with SaaS products and system configuration • Excellent communication skills and a proactive, independent mindset • Comfortable in a fast-paced environment and working with AI tools Nice to have: • Background in supply chain / logistics • Experience with IoT, sensors, or hardware Department Customer Success Locations Greater NYC Area (Hybrid) Remote status Hybrid