Customer Success Manager

Own the Customer Journey, Drive Growth & Automation VioletX is hiring a Customer Success Manager (CSM) to ensure our customers get maximum value from our security and compliance solutions while driving expansion and retention . If you’re a proactive, strategic thinker who knows how to upsell, create seamless customer journeys, and leverage AI/automation for scale , this is your chance to build something big. Why This Role? Own the full customer journey. From onboarding to renewal, you’ll craft and execute strategies that ensure long-term success. Drive growth. You’ll identify opportunities for upselling and expansion —helping customers go deeper with our solutions. Streamline with AI & automation. You’ll use AI-driven insights and workflow automation to ensure every customer is engaged and supported. Metrics-driven impact. You’ll track and optimize customer engagement, retention, and revenue growth. LA-based, hybrid role. Work closely with our team and customers for hands-on collaboration and fast execution. What You’ll Do: Build and execute customer journeys that improve adoption, retention, and expansion. Ensure every customer is engaged. No account is left behind—you’ll build scalable processes for consistent touch points. Upsell & expand customer accounts. You’ll identify additional solutions that provide value and increase revenue . Leverage AI & automation. Use intelligent workflows to track progress, optimize customer interactions, and scale success. Track key metrics. Own NPS, retention rates, expansion revenue, and engagement metrics —making data-driven decisions. Collaborate cross-functionally. Work with sales, consulting, and engineering to deliver seamless customer experiences. What We’re Looking For: 3 - 5 years of previous experience in customer success, consulting, or account management. Security or compliance experience is a plus, but not required. You’re proactive and revenue-driven. You don’t just maintain accounts—you grow them. You think in systems. You know how to design scalable customer journeys that drive long-term success. You know how to track and optimize. You’re comfortable with CRM, AI-driven automation, and customer engagement tools . You’re based in Los Angeles, CA. This is an hybrid role where deep collaboration and customer interaction matter. If you want to own customer relationships, drive revenue, and build scalable automation-driven success strategies , let’s talk.