Customer Success Manager

Customer Success Manager Location: Remote (U.S., Canada, or UK) Employment Type: Full-time Department: Customer Success Overview Our client is on a mission to eliminate software bugs at scale. Despite billions spent annually on testing, many organizations still struggle with quality and reliability. The company has built a differentiated automated testing platform that helps high-performing engineering teams ship faster and with greater confidence. Backed by top-tier venture capital and experienced industry operators, the company is a remote-first organization focused on delivering measurable impact for customers. They are seeking a strategic, revenue-owning Customer Success Manager (CSM) to join their growing team. What the Ideal Candidate Brings 3+ years of experience as a Customer Success Manager or Account Executive managing full-lifecycle relationships in a technical SaaS environment Proven success carrying a quota for renewals and/or expansions, with strong retention and growth performance Experience engaging VP- and C-level stakeholders, especially within Product, Engineering, and QA organizations Comfort operating in early-stage or high-growth environments requiring adaptability and ownership Strategic mindset with the ability to connect product value to measurable business outcomes Alignment with a high-ownership, high-impact culture Key Responsibilities Manage a portfolio of approximately 20–25 customers across onboarding, adoption, renewal, and expansion Understand customer goals and workflows to drive long-term value realization Serve as a trusted advisor on QA and automated testing best practices Develop and execute success plans linking product usage to business impact Maintain strong alignment with both technical and executive stakeholders Proactively identify risks, manage objections, and handle escalations with urgency and clarity Partner cross-functionally with Sales, Product, and Engineering to improve customer outcomes Own forecasting, renewals, and expansion opportunities across assigned accounts Deliver against Net and Gross Dollar Retention targets (NDR/GDR) Compensation United States: Base: $100K–$140K OTE: $120K–$180K Canada: Base: $137K–$191.8K CAD OTE: $164.4K–$246.6K CAD United Kingdom: Base: £78K–£109.2K OTE: £93.6K–£140.4K Benefits & Perks 100% medical, dental, and vision coverage 28 days of PTO Remote-first culture with location flexibility High-impact, fast-growing environment Strong ownership culture Interview Process Submit a 1–2 minute video describing: What excites you about this CSM role How you handled a customer objection during a renewal or expansion 30-minute recruiter conversation Take-home exercise Take-home review with leadership Hiring manager interview Offer 🎉 Work Authorization Requirement: Candidates must be physically located in and authorized to work in the United States, Canada, or the United Kingdom without current or future sponsorship.