Customer Success Manager (Automotive repair shops)

About RepairWise RepairWise Inc. is transforming the way electric vehicles are diagnosed and repaired. Backed by Autotech Ventures and led by a team with experience from Tesla, RepairSmith, Turo, and YourMechanic, we connect consumers and OEMs with expert repair solutions through our network of independent shops. Our approach combines remote diagnostics and AI to save time, improve accuracy, and deliver a seamless repair experience. Joining RepairWise means being part of a fast-growing company at the forefront of auto repair innovation. This role You’ll work directly with independent repair shops and help them improve cycle times, throughput and overall operational perofmrance. Many of these shops are excellent technically but lack the systems and structure to scale. Your job is to bridge that gap. This is not a traditional SaaS customer success role. You will be responsible for driving operational outcomes, not just managing relationships. Key Responsibilities ● Shop Onboarding & Setup – Lead onboarding of new repair partners, including account provisioning, system setup, and deployment of diagnostic equipment where needed, ensuring shops are ready to receive appointments quickly. ● Training & Enablement – Train shop teams on RepairWise portal, workflows, and operational processes, ensuring consistent use of documentation, communication, and case management standards. ● Performance & Throughput Management – Monitor key metrics such as throughput, cycle time, WIP aging, and portal usage, and work with shops to improve efficiency and increase vehicle completion rates. ● Relationship Management – Build strong relationships with shop owners and managers, serving as a trusted point of contact to support ongoing operations and growth. ● Operational Coordination – Collaborate with internal teams (Business, Operations, Technical) to address issues, improve processes, and support partner success. ● Growth & Network Development – Identify opportunities for shops to take on additional volume, expand capacity, and improve overall performance within the network. ● Occasional site visits (infrequent) – Travel may be required 1–2 times per quarter for onboarding or performance support as needed. Qualifications & Experience ● 3+ years of experience in automotive, field service, marketplace operations, or similar environments preferred. ● Strong understanding of repair workflows and shop environments. ● Experience onboarding, training, or supporting service operations preferred. ● Data-driven mindset with ability to monitor and improve performance metrics. ● Strong communication and relationship-building skills. ● Self-motivated and comfortable working in a fast-paced, evolving environment. What We Offer ● Salary, equity and performance-based incentives. ● Opportunity to work in a fast-growing, innovative company. ● Collaborative and dynamic remote work environment. If you’re interested in working closely with independent repair shops, improving real-world operations, and driving measurable outcomes, we’d like to hear from you.