About the Role
We are seeking a high-performing Customer Success Manager to elevate the client experience across our behavioral health and recovery programs.
This role is designed for someone who understands structured client journeys, proactive engagement, and outcome-driven support. You will own the client experience from onboarding through program completion, ensuring individuals remain engaged, supported, and progressing through care.
While this is a healthcare environment, the mindset required is similar to high-growth Customer Success in SaaS: ownership, retention focus, proactive engagement, and measurable outcomes.
What You’ll Do
Own the full client lifecycle from onboarding through discharge
Drive engagement, retention, and program completion outcomes
Act as the primary point of contact for assigned clients
Identify at-risk clients and intervene early to prevent drop-off
Coordinate closely with clinical teams, case managers, and intake staff
Ensure a seamless, structured, and supportive client journey
Track client engagement and maintain accurate documentation in internal systems
Continuously improve client experience workflows and communication touchpoints
Support scaling of client success systems and processes
What We’re Looking For
We are especially interested in candidates with a
Customer Success or Account Management background in SaaS or high-growth environments
who want to transition into meaningful, mission-driven work.
Ideal Experience:
2–6+ years in Customer Success, Account Management, or Client Success roles
Strong experience managing client relationships and retention metrics
Ability to manage multiple accounts or client journeys simultaneously
Excellent communication, follow-up, and relationship management skills
Data-driven mindset focused on engagement, retention, and outcomes
Experience in healthcare, behavioral health, or patient coordination is a plus (not required)
Highly Valued Backgrounds
SaaS Customer Success Manager (CSM)
Account Manager in tech, fintech, or subscription-based services
Client Success roles in high-growth startups
Healthcare coordination, case management, or patient services (secondary advantage)
Why This Role Is Different
This is not a traditional healthcare admin role.
It is a
high-ownership, client-facing success role
where your performance directly impacts whether individuals stay engaged in care and achieve long-term recovery outcomes.
You will be building structure, improving retention, and shaping the client journey in a way that mirrors modern Customer Success functions, applied to real human impact.
What We Offer
Mission-driven work with measurable client impact
Opportunity to apply SaaS Customer Success skills in healthcare
Collaborative and supportive team environment
Growth opportunities in operations, client success, and program leadership
Meaningful work where outcomes matter beyond metrics