Customer Success Manager Benelux (m/f/d)

Positionstitel: Customer Success Manager Benelux (m/f/d)

Location: Hybrid (Capelle a. d. IJssel (NL)

Your mission

The Customer Success Manager is a position that builds and maintains a close relationship with installers and distribution partners, overseeing the process of customer retention within a business. The Customer Success Manager is responsible for interacting with new, existing, and potential customers on a regular basis, focusing on building loyalty to ensure long-term client retention by presenting product and technical information, implementing customer service policies and procedures to enhance customer satisfaction.

Your main responsibilities

• Carry out relationship management with B2B customers, such as installers and distribution partners (meetings, trainings, brand awareness, exhibitions).
• Coordinate with the technical team to participate in the initial customer on-boarding kick-off meeting.
• Establish and maintain customer relationships, service policies and practices.
• Provide high-level technical and product support.
• Analyse and streamline processes for continuous improvement in the customer experience with our software.
• Identify new sales prospects and address the leads to the GW sales manager.
• Organize training programs for existing & prospective leads.
• Review customer complaints and concerns and seek to improve the customer experience.
• Work cross-functionally with Marketing and Technical teams.
• Close co-operation with the local GW sales manager by organizing and setting up meetings, weekly visit & calls with distributors, resellers & EPC’s in alignment with the sales manager.

Your Profile

• 3+ years’ experience in customer success preferably in an energy, construction, or technical field.
• Strong technical background with hands-on experience, such as a professional electrician or an electrical engineering role (preferred). A BA degree is not required.
• Exposure to solar, PV, inverter, energy storage, or utility industry is a plus.
• Knowledge of best practices in customer service and retention
• Excellent communication skills.
• Fluency in Dutch and English, additional languages could be a plus

What we offer

• Unique opportunity to join a truly diverse & international, ambitious and rapidly growing GoodWe Europe team.
• Excellent professional and personal development opportunities in a rapidly growing leading photovoltaic company.
• Passionate work environment with flat hierarchies and fast decision making.
• Have fun and do something meaningful & make a difference!!!