Customer Success Manager (Contract - Japanese/English)

About FinoTravel FinoTravel is a leading platform offering curated travel experiences and packages to travelers worldwide. Since our inception, we have been committed to providing exceptional and tailored travel solutions that transform every journey into a memorable adventure. With our global team of dedicated travel experts, we are driven by a passion for creating the best travel experiences. Join us and be part of a company that makes travel dreams a reality. Team Mission Our mission is to empower modern travelers with unparalleled access to global experiences, ensuring the best availability, pricing, and quality. We aim to build strong relationships with our experience partners to drive mutual growth and success. About the Role As a Japanese Client Success Manager (Contract - Japanese/English), you will serve as a trusted advisor to banking clients, helping them maximize the value of our AI solutions. You will work closely with key stakeholders, understand their unique challenges, and develop strategies that align with their business objectives. Your expertise in customer success and the Fintech/financial sector will be instrumental in fostering engagement, retention, and growth. What You Will Do Client Partnerships – Build and nurture strong relationships with key stakeholders across credit, risk management, sustainability, data analytics, and operations, acting as a trusted advisor and primary contact. Onboarding & Training – Ensure smooth onboarding, provide tailored training, and develop personalized success plans. Adoption & Engagement – Monitor usage, share best practices, and keep clients informed on any advancements. Collaboration & Advocacy – Represent client needs internally, work cross-functionally, and advocate at industry events. Retention & Growth – Drive satisfaction, identify upsell opportunities, and showcase success through case studies. Who You Are : Native-level Japanese and strong English proficiency. 5-10 years in customer success, client management, or a related role, ideally in banking or financial services. Bachelor’s degree or higher in a relevant field. Deep understanding of credit, loans, and banking operations, with experience in a bank or working with banking clients preferred. Analytical mindset with a proactive approach to addressing client challenges with a strong passion for financial services, fintech, and data-driven solutions. Proven ability to establish and maintain relationships across multiple departments in large organizations. Experience managing client relationships across time zones in remote, cross-functional teams. Join Us : Unlock your potential and help us create unforgettable experiences for travelers worldwide. If you are passionate about making a difference and have the skills we're looking for, we invite you to apply by submitting your CV/resume in English through the link below. Learn more about our hiring process and discover life at FinoTravel. If you have any questions, feel free to contact us at [email protected] Equal Opportunity Employer At FinoTravel, we value diversity and are committed to providing equal opportunities for all candidates. We evaluate all applicants based on skills, regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please do not include your picture or age in your application. Important Notice : Stay vigilant against recruitment scams. FinoTravel will never request payment or sensitive personal information during the hiring process. Official job openings are listed exclusively on our Careers page. If you encounter suspicious activity, please report it to [email protected]