Customer Success Manager (DE/AT)

About BEAMON

BEAMON is the AI workspace for lawyers. Draft, review and research with legal AI you can trust, connected to the legal content lawyers already rely on and to a workflow engine that turns AI output into finished legal work.700 new customers in 10 months. That is how fast law firms and legal teams are moving to BEAMON.We’re early. Most of the work is ahead of us, so we are building a world-class team.

The opportunity: Customer Success Manager (DE/AT)

Your job: making sure that every BEAMON customer gets value, and grows with us.

Because of you, lawyers in Germany and Austria stop “trying out AI” and start doing their daily work with it.You set the adoption pace together with your customers and guide firm-wide roll-outs. You spot users who are stuck, show others the feature that saves them an hour a day. You turn hesitant partners into adoption champions. And when something breaks, you roll up your sleeves to solve it.This is a hands-on AI adoption role with a strong technical component. You'll think about adoption strategy and ROI, and you'll also sit with a lawyer and get their first steps done in BEAMON.

Full-time, remote, based in Germany or Austria. Some travel to customers and events is required.

You’ll report to Adriaan Storme and work closely with Product & Engineering, Sales, and Marketing. We are currently only considering candidates with near-Native proficiency in German.

What you’ll own

Because of you, customers adopt BEAMON, renew, and grow.

Adoption. You make complex AI functionality simple, usable and valuable for self-serve customers. Onboarding, webinars, training sessions, best practices.

Early warning. You monitor usage patterns and catch users who are stuck or at risk of churning, before they churn.

Hands-on support. You solve technical issues yourself and explain the fix clearly to both lawyers and engineers.

Growth. You build real relationships with your accounts and spot opportunities for renewal and expansion.

Voice of the customer. You bring customer feedback straight to the Product team and help shape what we build next.

Raising the bar. You develop and share best practices so the whole team gets better, faster and more efficient.

How we measure success

Your success shows in usage, retention and expansion.

Here are your KPIs:

PRIMARY

Retention: Renewal rate and churn of your assigned accounts

Adoption: Active usage and product adoption across your accounts

SECONDARY

Expansion: Upsells and expansions sourced from your accounts

Need to have

Legal meets tech. Experience or touchpoints in the legal or legal tech industry. A degree in business, law, computer science or a related field.

Translator. You can explain technical issues to engineers and non-technical lawyers alike, and both understand you.

Calm under pressure. You stay patient and empathetic, even when a customer is frustrated and the deadline is tomorrow.

AI native. You already use AI in your daily work. You don’t just talk about adoption, you live it.

Comfortable with uncertainty. You thrive in a fast-paced startup where not everything is figured out yet.

Team player. You work cross-functionally and build trust quickly.

Languages and location. Native or near-native German, highly fluent English. Based in Germany or Austria.

Nice-to-have

Experience in customer success, support or enablement in legal tech. You’ve rolled out AI software before. You know your way around Userpilot, Pendo or similar tools. You’ve run webinars or trainings. Startup and remote work experience.

What you get

A competitive salary according to your seniority level.

30 vacation days, Wellhub, JobRad, a generous work-from-home allowance and paid parental leave.

Hands-on experience with LLMs, RAG and the latest in legal AI.

Team offsites across Europe. So far: Portugal, Italy, Greece and Spain.

Real impact. Your work directly shapes BEAMON’s growth.

Curious? Apply.

Studies show that women and non-binary people often only apply when they meet nearly every requirement. We encourage you to apply even if you don’t tick every box. Tell us what you’d bring to the role and the team.If you live with a disability, chronic illness or neurodiversity, let us know if you need any accommodations (specific tools, more time, additional breaks) and we’ll do our best to meet them.