Customer Success Manager (Enterprise SaaS)

About DTIQ Technologies, Inc DTiQ is the world's leading provider of intelligent video-based surveillance and loss prevention services. With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Burger King, KFC, and McDonald's to name a few. If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We're always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment. We’re looking for a highly skilled and detail-oriented Customer Success Manager based in the Philippines to support our growing portfolio of enterprise SaaS clients. This is a fully remote role where you’ll collaborate closely with a US-based team and play a key role in driving customer value, retention, and growth. What You’ll Do · Manage and grow relationships with large enterprise customers, ensuring long-term success and satisfaction · Lead and organize Quarterly Business Reviews (QBRs) with key stakeholders · Partner cross-functionally with Product, Sales, and Support teams (including US-based colleagues) · Identify opportunities for account growth, expansion, and increased product adoption · Act as the voice of the customer and advocate for improvements with internal teams · Deliver a high standard of service with strong attention to detail and follow-through What We’re Looking For · 5+ years of experience in Customer Success, Account Management, or a similar client-facing role · Proven experience managing enterprise-level SaaS accounts · Experience working with US-based clients or companies (comfortable with time zone overlap) · Strong background in SaaS environments, ideally in companies with $25M+ ARR · Demonstrated ability to lead QBRs and drive customer engagement strategies · Excellent English communication skills (verbal and written) · Highly organized with exceptional attention to detail · Proactive, with a strong sense of ownership and urgency · Collaborative team player who thrives in fast-paced, remote environments · We are looking for a CSM with hospitality experience Why Join Us · Work directly with a global, high-growth SaaS company · Competitive compensation aligned with top Philippine market rates · Remote-first culture with flexible working arrangements · Opportunities for career growth and exposure to international clients · Be part of a supportive, respectful, and high-performing team