Customer Success Manager (Europe)

About Us

DeepIP is helping patent agents and attorneys streamline the process of drafting patent applications. Our product leverages the latest advances in AI, like foundation models, to accelerate the fundamental steps involved in building these applications. In 2026, our ARR has grown tenfold in 18 months, and more than 400 law firms and corporate IP teams use DeepIP.

We are a team of collaborative hustlers, ambitious learners, and ownership champions. If you're excited about a fast-paced, flexible environment where growth is celebrated and every day brings new possibilities, join us on this exciting journey 🚀

About the role

As Customer Success Manager for Europe, you own a portfolio of about 35 key European accounts: account follow-up, renewals and upsell. It is the biggest part of the role, but not the only one.

Alongside your portfolio, you take a cross-functional focus in the Success team. The team counts almost ten people across several time zones, and needs a relay who can pick up a topic quickly and move it forward.

You report directly to the Head of Success & Solutions. This is not a management role.

What you'll own

• Your portfolio of about 35 key European accounts: account follow-up, renewals and upsell

• The support of large enterprise accounts through a real change in practice with AI

• A cross-functional focus in the Success team: setting the rhythm of the team's work and getting information to circulate quickly

• Cross-functional topics, carried through to completion despite changing priorities

About you

• 0 to 3 years of experience in a demanding environment: strategy consulting, banking, or a fast-growing startup in a cross-functional role (chief of staff, right hand to a founder or CEO)

• Structured thinking and communication, with the ability to synthesize

• An analytical mindset and strong relationship skills

• Ambition, plasticity and situational intelligence

• The ability to quickly take hold of a topic and see it through

• Flexible on schedule and reactive when priorities change

• Low ego, open to guidance and direction

• Fluent in French and English

• No IP expertise needed: our Patent Solutions Engineers team brings the domain expertise

Nice to have

• A strong academic background (grande école), or experience that clearly makes up for it

Why join us?

• An AI-native company with new ways of working

• A role to shape: Customer Success is still being built at DeepIP, and you help shape it

• Large accounts to support through their AI transition

• Fast growth: ARR multiplied by 10 in 18 months

• A direct line to the Head of Success & Solutions, in a role designed to accelerate your development

Recruitment Process

1. Screening Call – A 30-minute conversation to get to know you and your motivations.

2. Focus Interview – Meet team members to assess fit, skills, and alignment with our mission.

3. Business Case – A role-relevant task to showcase your capabilities and approach to problem-solving.

4. Founder Interview – Final chat with one of our co-founders to align on vision and long-term fit.

If you thrive in a fast-paced, ambitious, and super flexible environment, where collaboration, ownership, and a hunger for growth are celebrated, join us on this exciting journey.

DeepIP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, gender, sexual orientation, age, colour, religion, national origin, protected veteran status or on the basis of disability.

Applying at DeepIP is also the opportunity to access a broader network. Should we not proceed with a job offer, we would be pleased to refer you to the Talent Club. The talent club was created by Serena and aims at offering talents great opportunities in innovative companies (Dataiku, Malt, Libeo…)