Customer Success Manager – German Market

Customer Success Manager – German Market Join goFLUENT as a Customer Success Manager! Make an impact across the German market, empower clients to maximize their learning programs, and build lasting partnerships in a global SaaS environment. Postulez à ce job ✨ Join our team and make a difference! Do you enjoy building trusted relationships , helping clients achieve their goals, and having a real impact on their development? At goFLUENT, we are looking for a Customer Success Manager to support our German-speaking market and help our clients get the most out of our language learning solutions . As a Customer Success Manager, you will be a trusted partner to your clients throughout their journey . Combining client relationship management, project management, and data analysis , you will help them maximize the impact of their training programs while driving engagement, satisfaction, and long-term client relationships. If you enjoy working in an international, dynamic, and fast-paced environment , where every day is different and your impact is tangible, this role is for you! 🎯 What You’ll Do Build trusted relationships Develop long-term partnerships with your clients, understand their challenges, and support them in achieving their learning objectives. Ensure a successful onboarding Guide new clients through the implementation of their programs and ensure a smooth and effective onboarding experience. Monitor program performance Analyze usage data, prepare business reviews, identify areas for improvement, and provide tailored recommendations to your clients. Grow existing accounts Identify opportunities for account development, including upselling and cross-selling, and contribute to the growth of your client portfolio. Improve the client experience Gather client feedback and collaborate with internal teams to continuously improve our products and services. Become a trusted expert Share best practices, support change management, and help your clients make the most of goFLUENT's solutions. 🌟 Why join goFLUENT? Make an impact Contribute to the development of the skills of thousands of learners around the world. Grow your career Develop your career within a fast-growing international company where opportunities are numerous. Work in a stimulating environment Join a multicultural, collaborative, and passionate team where your ideas are encouraged. Innovate every day Take part in transforming corporate learning through solutions combining AI, technology, and human interaction . 🔎 What You’ll Bring Bilingual / native-level German , both written and spoken, as you will be supporting the German-speaking market . Strong professional English , both written and spoken, to collaborate effectively with international teams. A genuine passion for client relationships and Customer Success. Excellent communication and interpersonal skills . Strong analytical skills and the ability to work with data. Excellent organizational skills , attention to detail, and ability to prioritize. A proactive, solution-oriented mindset . Strong team spirit and a willingness to learn. Previous experience in e-learning, EdTech, or SaaS is a plus. 🎁 What We Offer Our culture is unique . From your very first day at goFLUENT, you'll benefit from a range of opportunities and perks, including: A dynamic, startup-like environment combined with the stability of a fast-growing Swiss company , established for 26 years. The opportunity to learn from top executives and recognized leaders in the training and language learning industry. The chance to join an innovative organization in an international, dynamic, and stimulating work environment. A comprehensive onboarding program , together with mentoring and accelerated support to help you succeed in your new role. A first-class learning experience by becoming a goFLUENT learner yourself and gaining access to our platform to learn among 49 business languages . The opportunity to work from one of our 20 offices around the world . Engaging and enjoyable team events designed to encourage collaboration and strengthen team spirit. 🌍 Want to learn more? Discover goFLUENT through the stories and experiences of our employees around the world: Careers | goFLUENT Department Customer Experience Role Customer Success Manager Locations Mauritius Remote status Hybrid About goFLUENT goFLUENT, headquartered in Geneva, Switzerland, is the world’s leading B2B provider of hyper-personalized solutions that accelerate language skills by blending technology, content and virtual human interaction on any device.