Customer Success Manager in Indonesia

Customer Success Manager in Indonesia 仕事概要 【About Aldagram】 https://poised-ceres-9a8.notion.site/About-Aldagram-Entrance-book-eb5499b3b12e40a48105114054c32db1 --------------------------------------- 【Background】 Aldagram Co., Ltd. (https://aldagram.com/en/) is a leading Japanese tech startup with the mission "Unlocking Your Value". We offer "KANNA," a Software as a Service (SaaS) project management application that revolutionizes productivity, with a particular emphasis on non-desk workers across various industries such as manufacturing, construction, real estate, and more. Our global expansion journey commenced with a primary focus on the Asian market. We are actively seeking individuals who are passionate about contributing to the South-East Asia growing economy. 【About our product 'KANNA'】 We have already expanded our business to more than 10 countries globally. As Aldagram continues to grow, we are looking for a talented Enterprise Sales Specialist to lead our market expansion in Indonesia. --------------------------------------- 【Responsibilities】 ■Educating customers on the business value of KANNA solutions through walkthroughs, use-case discussions, and value-based demonstrations. ■Good communication & maintain close relationship with customers to understand all the problem they are facing while implementation ■Apply the correct processes to address customer needs and ensure value is delivered ■Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals ■Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks. ■Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems. ■Serve as the primary point of contact for customers, ensuring high satisfaction, strong adoption, and long-term retention. ■Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems. ■Solidify partnership commitments and drive innovation aligned with customers' business challenges. ■Increase customer engagement with products & services and identify major political barriers to customer success. ■Partner with more experienced team members to solve complex problems and develop strategic success plans when needed. 必須スキル 【About Aldagram】 https://poised-ceres-9a8.notion.site/About-Aldagram-Entrance-book-eb5499b3b12e40a48105114054c32db1 --------------------------------------- 【Background】 Aldagram Co., Ltd. (https://aldagram.com/en/) is a leading Japanese tech startup with the mission "Unlocking Your Value". We offer "KANNA," a Software as a Service (SaaS) project management application that revolutionizes productivity, with a particular emphasis on non-desk workers across various industries such as manufacturing, construction, real estate, and more. Our global expansion journey commenced with a primary focus on the Asian market. We are actively seeking individuals who are passionate about contributing to the South-East Asia growing economy. 【About our product 'KANNA'】 We have already expanded our business to more than 10 countries globally. As Aldagram continues to grow, we are looking for a talented Enterprise Sales Specialist to lead our market expansion in Indonesia. --------------------------------------- 【Responsibilities】 ■Educating customers on the business value of KANNA solutions through walkthroughs, use-case discussions, and value-based demonstrations. ■Good communication & maintain close relationship with customers to understand all the problem they are facing while implementation ■Apply the correct processes to address customer needs and ensure value is delivered ■Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals ■Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks. ■Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems. ■Serve as the primary point of contact for customers, ensuring high satisfaction, strong adoption, and long-term retention. ■Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems. ■Solidify partnership commitments and drive innovation aligned with customers' business challenges. ■Increase customer engagement with products & services and identify major political barriers to customer success. ■Partner with more experienced team members to solve complex problems and develop strategic success plans when needed. 歓迎スキル 求める人物像 応募概要 給与 Determined based on your experience **Only successful applicants will be contacted after screening of documents.** 勤務地 Jakarta (Indonesia local hire) ※Hybrid work 雇用形態 Contractor 勤務体系 試用期間 福利厚生