CUSTOMER SUCCESS MANAGER (Marketing)

CUSTOMER SUCCESS MANAGER — GYMGROW

Remote | UK client hours

OTE: £7,500/month ($9,825) — £90,000/year ($117,900), uncapped

Current Base today: £3,000/month ($3,930)

ABOUT GYMGROW

GymGrow helps independent gym and studio owners build profitable, scalable businesses through done-for-you Meta ads management and proven business systems coaching. We don't just run ads — we install the sales, retention and operational frameworks that turn gym owners from burnt-out operators into confident business owners.

Our tagline says it all: "Don't build a gym. Build a business that happens to be a gym."

This is not a start-up hoping to find product-market fit. We are proven, profitable, and moving fast:

— £600K cash collected in 2025, including four six-figure months

— £50K–£60K cash collected per month in 2026

— £40K/month in recurring revenue under management

— 40 active client accounts, all on our £997 tier

— 15 new client sign-ups every month, and increasing

— £1.5M+ revenue target for 2026

Sales is not our bottleneck. 15 new clients a month is a machine that already works. The bottleneck is delivery — every new client needs their ads running, their offer sharpened and their owner coached, and right now that all lands on the founder.

That is exactly where you come in.

THE ROLE

You own the client — their ad performance, their results, and their relationship with GymGrow. You run the campaigns, you diagnose what's not working, and you coach the owner through fixing it.

Campaign build, launch, tracking and reporting all run through our own software, so you are not spending your week assembling ad sets. You spend it on the two things that actually move a gym's numbers: the offer and the owner.

The #1 KPI is retention. You are paid on the revenue you hold, not the revenue we close.

WHAT OUR CLIENTS NEED FROM YOU

Our clients are independent gym and studio owners. Time-poor, not marketers, and paying £997 a month because they expect members through the door.

— Leads that turn into members. Not impressions, not clicks. They judge you on sign-ups.

— An offer that sells in their local market. You shape their £70–£150 intro programme so it converts.

— Straight answers when performance dips, before they have to ask.

— Someone who tells them the truth, including when the problem is their follow-up, not the ads.

— Coaching on converting the leads they get. Most gyms lose members between the enquiry and the sale.

— Consistency. Regular calls, clear reporting, and a plan they actually understand.

WHAT WE NEED FROM YOU

— Hands-on Meta ads experience. Real accounts, real budget, and you can explain what you changed when performance dropped.

— Diagnostic ability. Given a rising cost per acquisition, you know whether it's creative, audience, offer or the client's follow-up — and you're usually right.

— Strong messaging instincts. You understand that local lead gen is won on the offer and the hook, not the targeting.

— Genuinely personable. You can tell a gym owner their sales process is the problem and have them thank you for it.

— Local service lead gen experience preferred over e-commerce. Small budgets, low volume, offer-led, closed on a phone call.

— Comfortable managing multiple accounts at once and prioritising the ones that need you most.

— Fitness industry familiarity is a strong advantage but not essential.

COMPENSATION

Paid as a straight percentage of the recurring revenue you manage. No cap, no commission ceiling, no complicated tiers.

— 7.5% of managed recurring revenue, month two onwards, paid monthly

— £150 ($197) bonus per self-serve customer converted to the full £997 tier

— £100 ($131) bonus per mid-tier customer converted to the full £997 tier

— £50 ($66) bonus per entry-tier customer converted to the mid tier

You inherit a live book of 40 paying accounts on day one, worth £3,000/month ($3,930) before a single new client signs. We add 15 new clients every month, and every one of them lands in your book.

YOUR EARNINGS RAMP

Month 1 — 40 accounts — £40,000 managed — £3,000/month ($3,930)

Month 2 — 55 accounts — £55,000 managed — £4,125/month ($5,404)

Month 3 — 70 accounts — £70,000 managed — £5,250/month ($6,878)

Month 4 — 85 accounts — £85,000 managed — £6,375/month ($8,351)

Month 5 — 100 accounts — £100,000 managed — £7,500/month ($9,825)

At £100,000 under management you are on £7,500/month — £90,000/year ($9,825/month, $117,900/year).

All figures in GBP with USD equivalent at £1 = $1.31. Dollar amounts vary with the exchange rate.

WHY JOIN GYMGROW

— You inherit revenue. 40 live accounts from day one, before anything you add.

— No cap. As the book grows, your income grows with it. Nothing to renegotiate.

— You're not building ad sets all day. Our software handles assembly, tracking and reporting.

— Proven offer and proven demand. 15 new clients a month means the book keeps growing.

— Real ownership. This is the delivery side of the business. You run it.

— Remote and results-based. We care what the accounts do, not when you're at your desk.

HOW TO APPLY

Send a Loom video (2–3 minutes) walking us through a Meta ad account you have managed — what was underperforming, what you changed, and what happened.

Email: [email protected]

Subject line: Customer Success Manager Application — [Your Name]