Customer Success Manager – Mid Market (Remote)

Role Overview: The Customer Success Manager is responsible for guiding upmarket customers through onboarding, implementation, renewal, and upsell opportunities, ensuring their security and compliance goals are met using Vanta's platform.

Key Responsibilities:

• Manage post-sales activities for a portfolio of approximately 50 customers, building trusted relationships with key stakeholders, including C-level executives.
• Partner with Account Managers to drive renewals and expansion.
• Become a product expert on Vanta’s solutions for security standards (e.g., SOC 2, ISO 27001, GDPR, HIPAA).
• Provide technical guidance, develop customer relationships, and influence product strategy based on customer feedback.
• Work cross-functionally to resolve issues and support customer success.

Qualifications & Skills:

• 4+ years in SaaS Customer Success, with experience engaging with senior executives.
• Strong relationship-building, communication, and critical thinking skills.
• Empathy and a proven track record of customer retention.
• Technical aptitude to understand and explain platform functionalities.
• Experience in security or compliance is preferred.
• Adaptability and problem-solving abilities to navigate a dynamic environment.

What’s Offered: Competitive compensation, comprehensive benefits including health coverage, parental leave, wellness stipends, flexible work arrangements, and a focus on diversity and inclusion.