🚀 CUSTOMER SUCCESS MANAGER 💰 US$27,600 – US$36,550 + 10% bonus 📍 Chile | Fully Remote

🚀 CUSTOMER SUCCESS MANAGER – SMB (SCALED)

📍 Chile | Fully Remote

💰 US$27,600 – US$36,550 + 10% bonus

🌎 Permanent | English

Join a global e-learning technology company and help drive the success, retention and growth of 1,000+ SMB customers.

This is Scaled Customer Success — combining customer expertise with AI, automation and data-driven signals to identify risk, drive adoption and uncover growth opportunities.

🔥 What you'll do

• Manage a high-volume portfolio of 1,000+ SMB customers
• Drive adoption, retention, renewals and expansion
• Use AI-powered customer signals to identify risk and opportunity
• Partner with Sales to convert expansion opportunities
• Forecast renewals and manage risk using Salesforce
• Engage customers via email, phone, video and automated campaigns
• Resolve complex customer situations
• Collaborate with Sales, Product, Support and Marketing
• Help build smarter, more efficient CS processes and playbooks

🎯 What we're looking for

• 2–3+ years in Customer Success, Account Management or high-volume SaaS customer roles
• Experience managing large numbers of customers simultaneously
• Salesforce experience – essential
• Understanding of renewals, customer health, adoption and expansion
• Strong English communication skills
• Highly organized, commercially minded and data-driven
• Comfortable working with AI and Customer Success technology
• Experience with Gainsight, ChurnZero, Totango, Planhat or Hook is a plus
• Experience in a pooled/shared CS model is highly desirable

If you thrive on pace, technology and customer impact — we'd like to hear from you.

📩 Apply now | Chile-based candidates