Customer Success Manager

Customer Success Manager

Location: Chile – remote

Salary: CLP 26,400,000 - CLP 34,980,000 / year plus bonus and excellent benefits package

About the Opportunity

Join a leading international e-learning SaaS business in a scaled Customer Success role supporting a shared portfolio of 1,000+ SMB customers.

You will use customer data, lifecycle signals and AI-driven tools to prioritise engagement, protect renewals, improve adoption and identify growth opportunities.

Key Requirements

• 2-3+ years' experience in Customer Success, Account Management or a similar customer-facing role
• SaaS or technology experience preferred
• Experience managing a high volume of customer relationships
• Understanding of scaled Customer Success, health scoring and customer signals
• Experience supporting adoption, retention and renewals
• Strong customer risk and renewal forecasting skills
• Excellent written and verbal communication skills
• Strong CRM and documentation skills
• Salesforce experience required
• Experience with Customer Success platforms advantageous

Role & Responsibilities

• Managing a shared portfolio of 1,000+ SMB customers
• Prioritising engagement around risk, adoption and expansion opportunities
• Supporting customer adoption, retention and renewals
• Identifying and mitigating customer risk
• Identifying potential expansion opportunities
• Forecasting renewals and maintaining accurate Salesforce records
• Engaging customers across email, phone, video and scaled outreach
• Working closely with Sales, Support, Product and Marketing

Why Join?

A fantastic opportunity to join an international SaaS and e-learning business, working within a modern AI-enabled, scaled Customer Success environment from a fully remote position in Chile.