Customer Success Manager, Water Infrastructure

Customer Success Manager – Water Infrastructure Solutions (EMEA)

Position Overview

Customer Success is a growing function at Autodesk. We’re looking for a Customer Success Manager to lead our Water Infrastructure Solutions Customer Success team across EMEA.

You’ll lead and develop Technical Adoption Specialists and Customer Success Managers who help water utilities, engineering firms, municipalities, and infrastructure organizations get lasting value from Autodesk’s water solutions. You’ll guide the team in building trusted customer relationships, supporting adoption, and connecting Autodesk technology to practical outcomes across water distribution, wastewater, stormwater, and related workflows.

As a people leader, you’ll create a supportive, inclusive team culture, coach colleagues’ growth, and build consistent practices that help customers succeed. You’ll work closely with Sales, Technical Solutions, Product Management, Support, channel partners, and Customer Success leadership to strengthen relationships, improve retention, and shape how the organization grows.

You will report to the Director, Global Customer Success, Autodesk Water. We offer hybrid contracts with no minimum office days required.

Responsibilities

• Lead, coach, and develop a distributed EMEA team; set clear expectations, give regular feedback, and support professional growth
• Build customer success plans and scalable practices that help customers adopt solutions, reach their goals, and realize measurable value
• Use customer health, product usage, and engagement data to guide priorities, identify risks, and improve retention
• Help the team address adoption challenges and recognize opportunities to meet customers’ evolving needs
• Partner with Sales and Account Management on renewals and solution expansion
• Collaborate with cross-functional teams and Customer Success leadership to improve operations and evolve the organization’s strategy
• Build the team’s understanding of water infrastructure workflows and the challenges facing utilities, engineering firms, and infrastructure owners across EMEA
• Keep informed about industry developments, including aging infrastructure, climate resilience, sustainability, regulation, and digital transformation

Minimum Qualifications

• 5+ years in Customer Success, Account Management, Technical Consulting, Sales, or a related customer-facing role in software, engineering, or infrastructure
• 3+ years leading, coaching, or managing customer-facing teams
• Working knowledge of water infrastructure workflows, such as water distribution, wastewater collection, stormwater management, hydraulic modelling, drainage design, or asset management
• Experience improving adoption, retention, and customer satisfaction through customer engagement strategies
• A thoughtful, metrics-informed approach to decision-making and experience building relationships with senior stakeholders
• Strong coaching, communication, problem-solving, and stakeholder management skills
• An organized, collaborative approach and the ability to adapt in a growing organization
• Ability to work effectively with distributed teams and customers across EMEA
• Curiosity about the water infrastructure industry and its evolving challenges
• Ability to travel up to 35% as needed for customer engagements, team collaboration, and industry events

Learn More / En savoir plus

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

À propos d’Autodesk

Bienvenue chez Autodesk ! Nos logiciels créent chaque jour des choses extraordinaires : des bâtiments les plus écologiques aux voitures les plus propres, en passant par les usines les plus intelligentes et les films à succès. Nous aidons les innovateurs à concrétiser leurs idées, transformant non seulement la façon dont les choses sont fabriquées, mais aussi ce qui peut l’être.

Nous sommes très fiers de notre culture chez Autodesk ; elle est au cœur de tout ce que nous faisons. Notre culture guide notre façon de travailler et de nous comporter les uns envers les autres, influence nos interactions avec nos clients et nos partenaires, et définit notre image au monde.

En tant qu’Autodeskien, vous pouvez accomplir un travail significatif qui contribue à bâtir un monde meilleur, conçu et réalisé pour tous. Prêt à façonner le monde et votre avenir ? Rejoignez-nous !

Salary transparency / Transparence Salariale

Belonging / appurtenance
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

Nous sommes fiers de cultiver une culture d’appartenance où chacun peut s’épanouir. Pour en savoir plus, cliquez ici: https://www.autodesk.com/company/global-belonging

In-Person Onboarding and Identity Verification

Intégration en présentiel et vérification d’identité

This role may require in-person onboarding and/or in-person ID verification.

Ce poste peut nécessiter une intégration et/ou une vérification d'identité en présentiel.