Customer Success (nighttime)

ABOUT US

With ~200 employees, OpenCommerce Group is a leading technology organization that offerse-commerce products with offices in China, and Hanoi. We are fortunate to have a team that can target vast and vibrant markets, with the benefit of ten years in the eCommerce industry and over one million online sales sector customers around the world, in most nations such as the United States and China. The aim of the OpenCommerce Group is to create a product ecosystem to facilitate and improvee-commerce in general, as well as cross-border commerce in particular, and to serve as a launching pad for entrepreneurs to start, expand and perform in the online world. We're expanding rapidly, and we're searching for top talent to help us create a global Commerce Community. Join OpenCommerce Group to expand the scope of your work.

RESPONSIBILITIES

• Support customers by replying to all their requests via Help Desk• Live chat with customers to support their real-time inquiries

• Call customers when needed to solve urgent issues

• Handle urgent requests from customers on weekends by shift

• Write product tutorials and solutions so customers can understand how to use our products effectively

REQUIREMENTS

• Hanoi based candidates, work at the office for the first two weeks for training, then work remotely.

• Having experience in customer support is a must, experienced in e-commerce operations, particularlyin dropshipping and print-on-demand

• Available to work the following shifts:

– Two 6-hour shifts per week, scheduled from Monday to Friday (6:00 PM – 12:00 AM)

– Sunday: 12:00 AM – 8:00 AM (8-hour shift)

– Shift schedule will be arranged by the team leader.

• Minimum commitment of approximately 20 hours per week.

• Have a strong command in English

• Written and verbal communication skills with a professional tone

• Have a great sense of customer service, a strong desire to learn, and be a great communicator.

• Passionate about customer success and helping people

• Able to parse feedback and contribute to the product by suggesting feature requests based on yourknowledge of customers

BENEFITS

• Remote fully after training

• Contractor long-term