Customer Success (Remote)
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- Probably Worldwide
- Work type
- Remote
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Job Description
This is a remote position.
We are a rapidly growing tech SaaS company looking for an experienced Learning Management System Customer Success Specialist to join our team.
We provide LMS services as a SaaS solution. Our Clients are corporates who use our services for internal staff training. We're a leading South African LMS with a large focus on using AI to assist our clients.
We're seeking a diligent, problem-solver with a can-do attitude to deliver top-tier support to our clients.
We're seeking a diligent, problem-solver with a can-do attitude to deliver top-tier support to our clients.
Key Responsibilities
- Respond to client support tickets via email
- Assist Clients over phone or video call
- Manage Moodle LMS administration
- Conduct client training calls and develop training materials
- Resolve technical issues
- Improve service quality
- Create and maintain support documentation
- Proactively support clients
- Ensure high client retention rates
- Upsell and cross sell during the support process
Work Hours:
This is a remote role with a US time working schedule from 15:00 to 00:00, South African Time, from Monday to Friday. These hours may shift to normal South African hours (8AM-5PM).
If you're passionate about delivering excellent customer service and have experience with LMS systems, we'd like to meet you.
Requirements
- Bachelor's degree or higher
- 2+ years of experience in a similar role
- 2+ years of experience in Moodle LMS site administration
- Proven ability to work independently and handle multiple tasks simultaneously
- Excellent problem-solving skills and strong customer service orientation
- Experience in SaaS platforms
- Understanding of the e-learning industry
Benefits
- Job specific training provided
- Company laptop
- Personal development (external paid courses)
- Optional medical aid and pension option (personal account)
- Remote workspace provision
- Personal goal and development plan
