Customer Success Representative

Customer Success Representative

📍Remote · Argentina · Flexible hours

About our client

Our client is a fast-growing e-commerce brand set to launch two new brands in the coming months. They have a small, agile team where every person has a direct impact on the business.

🔥 Responsibilities

• Respond to direct messages on Instagram and Facebook, as well as customer emails.
• Assist potential customers throughout the purchase process.
• Follow up with existing customers on order status, shipping, and general inquiries.
• Identify cases that require further attention, such as returns or order issues, and escalate them to the team lead.
• Log and manage inquiries using the company's internal dashboard.
• Keep the brand's tone of voice consistent in every interaction.

✅ Requirements

• Advanced students, recent graduates, or early-career professionals.
• A few months of customer service experience is a plus, but not required.
• Excellent written communication skills in Spanish.
• Proactive, with the ability to work independently and manage your own time.
• Interest in e-commerce, brands, and social media.
• Eagerness to learn and grow professionally.

✨ What they offer

• 100% remote work from anywhere in Argentina.
• Flexible schedule
• Real growth opportunities as the company expands into new brands.
• An agile, dynamic work environment.