Customer Success Representative - French

Job Description

Customer Portfolio Management:

• Take charge of your own customer portfolio, ensuring optimal customer service is always a priority.
  
• Handle the entire process from order registration to delivery, ensuring customer demands are met efficiently.
  
• Manage and resolve customer complaints, keeping the customer informed throughout the process.
  

Financial Coordination:

• Collaborate with credit control to monitor and manage the accounts receivable for your customers.
  

Customer Interaction:

• Serve as the primary point of contact for all after-sales queries from customers and sales managers.
  
• Prepare and send samples to customers, providing updates throughout the process.
  
• Take ownership of issues, providing professional and dynamic solutions.
  
• Communicate clearly and efficiently with customers and internal divisions, proactively sharing information.
  

Continuous Improvement:

• Stay informed about new developments within the company and effectively communicate these to customers.
  

Requirements

Profile

Customer-Focused:

• Passionate about helping customers and finding suitable solutions.
  
• Positive attitude towards customers and colleagues; a team player.
  

Communication Skills:

• Proficient in spoken and written English and French; additional language skills are a plus.
  
• Strong communicator with a solution-oriented mindset.
  

Technical Skills:

• Proficient in MS Office applications and have good reporting skills.
  
• Eager to learn and expand knowledge of our products.
  
• Technical background or an affinity for textiles is advantageous.
  

Additional Assets:

• Knowledge of textiles.
  
• Familiarity with SAP.
  
• Experience in a B2B customer service environment.