Customer Success Specialist

About Connexu

Connexu is healthcare’s leading managed SDR and B2B cold outreach partner. For over 10 years we’ve helped 100+ healthcare companies (vendors, payers, medtech, digital health, health IT, life sciences, and more) generate tens of thousands of qualified executive-level meetings and deliver hard-value pipeline—often at 7:1+ ROI. We combine seasoned healthcare SDRs, multi-channel cadences (calls, email, LinkedIn), intent data, ABM, real-time transparency dashboards, and rigorous quality assurance so our clients get consistent, high-quality top-of-funnel results without the headaches of building an in-house team.We’re looking for a detail-oriented, client-satisfaction-obsessed Customer Success Specialist to own the post-sale experience and turn every client into a long-term partner who raves about working with us.

The Role

As our Customer Success Specialist you will be the primary day-to-day champion for a portfolio of healthcare clients. You will ensure they hit (and exceed) their meeting and pipeline goals, surface insights that improve campaign performance, and create such a smooth, proactive experience that renewals and expansions become the norm.This is a fully remote role with high ownership and direct impact on client ROI and company growth.

Key Responsibilities

• Own the full customer lifecycle after kickoff: onboarding, goal-setting, ongoing relationship management, QBR preparation, and renewal conversations
• Serve as the single point of contact for clients—proactively communicating campaign performance, meeting quality metrics, insights, and recommended optimizations
• Monitor dashboards, call notes, meeting feedback, and engagement data with extreme attention to detail; catch issues early and drive rapid resolution with our SDR and operations teams
• Translate client feedback into actionable improvements for targeting, messaging, cadences, and process
• Partner closely with Sales, SDR leadership, and operations to align expectations, surface risks, and ensure seamless delivery
• Track and report on client health scores, satisfaction (NPS/CSAT), retention, and expansion opportunities
• Document everything meticulously so nothing falls through the cracks
• Continuously refine our customer success playbooks and processes to scale excellence

What We’re Looking For

• Proven experience in customer success, account management, or client-facing roles (SaaS, agencies, or B2B services preferred; healthcare or sales-development experience is a strong plus)
• Obsessive attention to detail and organizational skills—you notice the small things that protect client trust
• Genuine drive to deliver outstanding client satisfaction; you measure success by how happy and successful your clients are
• Strong written and verbal communication skills; you can turn complex performance data into clear, compelling updates
• Comfort working with data, dashboards, and CRM tools; ability to spot patterns and tell a story with numbers
• Proactive, ownership-oriented mindset—you don’t wait to be asked
• Ability to thrive in a fully remote environment with excellent time management and self-direction
• Bonus: familiarity with healthcare B2B sales cycles, SDR/outbound processes, or tools commonly used in managed outreach

Why Join Connexu

• 100% remote with flexible working hours (core collaboration windows in U.S. time zones)
• Direct impact on real revenue outcomes for clients in a high-growth healthcare niche
• Collaborative, results-driven culture focused on continuous improvement and transparency
• Opportunity to help shape customer success as we scale
• Competitive compensation + performance incentives tied to client retention and satisfaction

If you love making clients wildly successful through meticulous execution and genuine care, we’d love to hear from you.To apply: Send your resume and a short note on why client success matters to you (and any relevant wins) to [your preferred application email or LinkedIn]. We’re excited to meet detail-oriented professionals who put client outcomes first. Connexu is an equal-opportunity employer.