Customer Success Specialist

COMPLETELY REMOTE VACANCY FOR A GERMAN SPEAKER

For our international client , we are seeking a Direct Sales Representative with relevant experience. Our client specializes in providing workforce management solutions. The position is a fully remote position, working from a home office in the Netherlands.

Responsible for contacting warm and cold leads, creating customer awareness, presenting our products and services to potential customers, and closing sales.

• Utilize proven sales methods to prospect, qualify, and close sales while building customer relationships on the phone.
• Identify opportunities to upsell additional products and services to new and existing customers.
• Facilitate positive interactions with potential customers via phone, email, and video conference.
• Conduct online demonstrations for interested prospects.
• Follow up with leads from customer service team to transition prospects to customers.
• Collaborates with Sales & Marketing Team for optimal market penetration.
• Continually maintains expert level understanding of all company products, services, and pricing to enthusiastically communicate the benefits and value of company products and services.
• Actively research marketplace to gain better understanding of competitors and what prospects and customers are interested in to help generate demand.
• Ensure customers have an exceptional experience and resolve customer service issues in a timely and professional manner.
• May prepare various reports for management as well as gather research and statistics.
• Meet with Sales Director on a regular basis (on-line) to review activities and initiatives.
• Performs other duties and projects as assigned related to the role.

Requirements

• Vocational /MBO/HBO degree
• 2-4 years of relevant experience
• Excellent level of German and English, additional languages a plus
• Experience with cold calling, prospecting, and closing sales.
• Experience working in B2B or SaaS.
• Demonstrated understanding and application of effective selling strategies and techniques.
• Excellent verbal and written communication skills.
• Ability to thrive in a fast-paced and changing work environment.
• Self-motivated, passionate, and driven to succeed.
• Committed to creating the best possible experience for our customers.
• Proficient with CRM software and other sales tools used to manage customer relationships, sales activities, and pipeline opportunities.
• Proficiency in Microsoft applications (Excel, Word, Outlook, PowerPoint)
• Must be flexible, coachable, and a team player.